Cloud Support Specialist I

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Position Summary

The Cloud Support Specialist I provides technical support and system maintenance for clients using Yardi SaaS products. This role configures and supports software in cloud environments, troubleshoots performance issues, and ensures reliable system operations. The Cloud Support Specialist I follows established protocols to execute upgrades, maintain security standards, and assist with automation tools, contributing to a high level of client satisfaction within a 24x7x365 support model.

• Provides technical support for clients using Yardi SaaS products
• Configures, installs, and supports Yardi software and third-party applications in cloud environments
• Troubleshoots performance and functionality issues in client-hosted environments, including internal automation and scripting tools
• Monitors system alerts and responds promptly to maintain uptime and client satisfaction
• Executes documented procedures for environment upgrades and maintenance, including running PowerShell scripts and automation tools
• Ensures security and standardization of client data handling in accordance with departmental protocols
• Communicates professionally with clients and internal teams using platforms such as Teams, email, and ticketing systems
• Collaborates with international and cross-functional teams
• Participates in a 24x7x365 support model, including weekends and on-call rotations
• Follows company business practices, security protocols, and compliance regulations related to cloud support and data handling
  
  

Position Summary

The Cloud Support Specialist I provides technical support and system maintenance for clients using Yardi SaaS products. This role configures and supports software in cloud environments, troubleshoots performance issues, and ensures reliable system operations. The Cloud Support Specialist I follows established protocols to execute upgrades, maintain security standards, and assist with automation tools, contributing to a high level of client satisfaction within a 24x7x365 support model.

Essential Responsibilities

• Provides technical support for clients using Yardi SaaS products
• Configures, installs, and supports Yardi software and third-party applications in cloud environments
• Troubleshoots performance and functionality issues in client-hosted environments, including internal automation and scripting tools
• Monitors system alerts and responds promptly to maintain uptime and client satisfaction
• Executes documented procedures for environment upgrades and maintenance, including running PowerShell scripts and automation tools
• Ensures security and standardization of client data handling in accordance with departmental protocols
• Communicates professionally with clients and internal teams using platforms such as Teams, email, and ticketing systems
• Collaborates with international and cross-functional teams
• Participates in a 24x7x365 support model, including weekends and on-call rotations
• Follows company business practices, security protocols, and compliance regulations related to cloud support and data handling
  
  

Education/Qualifications/Experience

• Bachelor's degree in computer science, engineering, math, or related discipline; or an equivalent combination of education and experience
• One plus (1+) years of experience with SaaS technologies such as Windows or Linux Server, IIS, server virtualization, SQL, PowerShell, or containerization
  
  

Desired Education/Qualifications/Experience

• Experience working in an enterprise environment with standard processes and cross-functional teams
• Experience debugging logs and troubleshooting technical issues
• Relevant IT certifications preferred
  
  

Required Skills/Abilities

• Strong analytical thinking, troubleshooting skills, and ability to learn quickly
• Effective communication skills, both verbal and written
• Ability to collaborate with internal teams across departments and time zones
• Strong attention to detail and high accuracy
• Ability to maintain productivity and problem-solve in time-sensitive environments
• Strong time management and organizational skills
• Ability to work both collaboratively and independently
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and SharePoint
  
  

Desired Skills/Abilities

• Familiarity with monitoring tools such as Grafana and Kibana
• Knowledge of web application architecture, configuration, and support
  
  

WORKING ENVIRONMENT/PHYSICAL DEMANDS

• Ability to work at assigned office location
• Willingness to work in a 24x7x365 support model, including weekends and on-call shifts
• Schedule flexibility to support global teams
• Attend meetings and perform tasks for long periods on a computer and on the telephone
• Occasional business travel required
• Regular attendance and a regular work schedule are essential functions of this job
  
  

The employee is expected to adhere to all company policies and to act as a role model in adhering to all company policies. This job description is intended to describe the general nature and level of work involved for this position. It is not an exhaustive list of the responsibilities, duties and skills that are or may be required.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesSoftware Development

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