Strategic Program Manager, Inbound Vendor Excellence

Amazon Retail's Inbound Vendor Excellence (IVX) team is looking for an analytical Instock Manager with a passion for driving scalable supply chain improvements. This role is critical to enable the best customer experience by ensuring that Amazon has the right products, in the right place, at the right time. You will manage the improvement of Amazon's operational performance and growth, where improvement is defined as defect reduction, cost savings, time savings, increased quality and higher customer satisfaction. Your stakeholders include our external suppliers, our internal customers, and your team members. The ability to effectively prioritise and multi-task is a must, together with program management skills and sharp attention to detail. You must be an effective communicator, working with some of Amazon Australia's most important partners and vendors, as well as with internal colleagues and cross-functional teams. The ideal candidate will be a self-starter with a passion for retail and a high level of flexibility and commitment.

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia. Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance. Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world. This position requires full-time in-office presence 5 days per week at our CBD location.

• Managing operational performance and strategy of our partners, and the impact to the P&L.
• Building and owning supply chain relationships with some of Australia's largest retail vendors.
• Driving key operational performance indicators, finding ways to work at scale across the wider vendor base.
• Influencing a wide variety of internal stakeholders, using effective communication and interpersonal skills to encourage other teams to support IVX priorities and deliver results.
• Managing projects and programs that deliver cost efficiencies, directly helping our customers to access a broader selection with faster delivery promises.
• Visiting vendor and other Amazon sites across AU when required.

You'll collaborate with cross-functional teams to analyse supply chain data, develop improvement strategies, and nurture vendor relationships. You'll participate in regular meetings with key stakeholders, review performance metrics, and identify opportunities for process enhancement. Your work will directly contribute to improving customer experience through better product availability.

We are a collaborative team focused on building strong relationships with vendors and internal partners to ensure seamless product availability. Our mission is to create efficient supply chain solutions that benefit both our vendors and customers. We value innovative thinking and embrace diverse perspectives to continuously improve our processes.

• Experience managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
• Bachelor's degree, or 3+ years of supply chain, inventory management or project management experience
• Experience working with complex data sets
• 3+ years of with Excel experience
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience with SQL

There are a great range of benefits that make Amazon a great place to work, including the Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia. Our commuter benefits scheme allows employees to save on the cost of getting to and from work, and Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.