Regional Operations Manager

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across sectors such as institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing more than 1 million units / beds globally, and has an institutional investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in rental residential real estate. For more information, visit .

JOB DESCRIPTION SUMMARY

This leadership role within our operations team focuses on the success of a premium Build-to-Rent portfolio. You will lead high-performing site teams to deliver exceptional resident experiences, achieve strong commercial outcomes, and maintain operational excellence. Emphasizing culture, consistency, and customer-centricity, you will shape both strategic and daily performance of each asset, ensuring thriving communities and a strong brand reputation.

This position offers a hands-on leadership opportunity that combines innovation, people development, and commercial acumen to enhance every aspect of the BTR experience.

JOB DESCRIPTION

Provide supportive and inspiring leadership to Community Managers through recruitment, training, and performance management in line with company policies and values.

Collaborate with Community Managers to develop a positive, brand-aligned culture fostering high challenge and high support environments, ensuring operational consistency and excellence across communities.

Prioritize customer experience in decision-making, ensuring practices exceed expectations and create memorable experiences.

Drive continuous improvement through feedback mechanisms.

Develop annual budgets with Community Managers, oversee financial performance, analyze financial statements, and address any gaps in collaboration with finance and stakeholders.

Ensure operational, financial, and business performance goals are met by inspecting properties, reviewing reports, and implementing action plans.

Identify opportunities for ancillary revenue, operational efficiency, and cost savings to maximize NOI.

Build strong relationships with university and agent partners to promote leasing and enhance brand reputation, and collaborate internally to meet business goals.

Maintain investor satisfaction through timely reporting and communication, addressing concerns promptly.

Analyze market data to identify trends, develop strategies to improve occupancy and revenue, and adapt market plans accordingly.

Ensure properties meet appearance and safety standards through regular inspections and capital planning.

Ensure compliance with policies, regulations, and legislation, including local tenancy laws, and manage risks appropriately.

Implement safety protocols, report issues immediately, and promote safety behaviors.

Stay informed on industry trends, technology, and standards through training and research, applying knowledge to improve operations.

Drive innovation by adopting technology solutions that enhance resident experience, transparency, and sustainability.

Support ESG initiatives such as waste reduction, energy benchmarking, and community engagement.

Knowledge & Qualifications :

Proficiency in Microsoft Office (Word, Excel, Outlook).

Strong skills with property management software; training provided.

Understanding of health & safety laws relevant to building management or relevant qualifications.

Victorian Real Estate Licence is highly regarded; company supports obtaining this license if needed.

Experience & Skills :

Leadership experience in multi-site property management or similar sector, focusing on service, revenue, and occupancy.

Strong commercial awareness with financial expertise.

Proven leadership skills and ability to manage teams effectively.

Business acumen to achieve measurable objectives.

Resilience, confidence, and a customer service mindset.

Excellent communication skills, with impact and influence.

Experience engaging with multiple stakeholders.

Knowledge of change management principles and implementation.

International experience or working in an environment with an international dimension.

Greystar values diversity and inclusion and encourages applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples. We support accessibility and confidentiality in application processes.