Regional Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Totally Smiles Dental Group Full time
About Us

We are a group of industry professionals committed to delivering exceptional patient outcomes and growing dental careers and practices.

At Impression Dental Group we are committed to our employee's well-being and satisfaction. We live by our values and offer a positive workplace culture; we are extremely proud of being certified a Great Place to Work two years running 2024 and 2025.

About The Position

Are you a people-focused leader with a track record of driving results across multiple sites? Impression Dental Group is looking to appoint a Regional Operations Manager to support and grow our practices within the network.

This is a unique opportunity to combine your commercial acumen with your passion for people development, all while making a positive impact in the dental community.

Our new Regional Operations Manager requires a diverse skill set - you need to be adept at managing multiple locations, understanding various market dynamics, and prioritising patient satisfaction while also driving financial success. In addition to experience, qualities like leadership, strategic thinking, and the ability to foster a positive organisational culture with Dentists, Practice Managers, and support staff are key.

Key Responsibilities
  • Lead and support a portfolio of dental practices to deliver both commercial success and outstanding patient outcomes
  • Inspire, coach, and mentor Practice Managers and clinical teams to reach their full potential
  • Champion operational excellence with a focus on compliance, WH&S, and effective workforce planning
  • Collaborate with clinical and support office teams to ensure consistent, high-quality care delivery
  • Review financial performance (including P&L), manage budgets, and meet key business targets
  • Play an active role in national projects and help drive strategic growth initiatives
  • Visit practices regularly to provide hands-on leadership, guidance, and support

To Be Successful In This Role, You Will Possess
  • Proven experience leading multi-site operations (Dental, Healthcare or Retail highly regarded)
  • A strong track record of driving revenue growth and achieving business performance goals
  • Exceptional leadership skills with the ability to inspire confidence, build trust, and develop high-performing teams
  • Ability to interpret financial reports, including P&L statements, and maintain budgets. Capable of evaluating and reporting on relevant business information.
  • Excellent communication and stakeholder management skills across all levels of the business
  • Solid commercial acumen with strong compliance and WH&S knowledge
  • Highly organised, adaptable, and solutions-focused with the ability to manage competing priorities
  • Excellent oral and written communication skills
  • Proficient in using MS Office suite including Excel

What's on offer for you at Impression Dental Group
  • A Competitive Salary and tools of the trade, including, mobile phone and laptop
  • Career Development & mentoring – you'll attend and participate in our annual conference, and be exposed to personal Learning and Development Opportunities
  • Employee Assistance Program - free & 100% confidential counselling support
  • Opportunity to be part of a growing organisation making a positive impact in the Dental community
  • Work in a collaborative environment where your contributions are valued and recognised.

This is a full-time hybrid position, however most of your time will be devoted to being in practices coaching, leading and mentoring your team to achieve success.

If you're ready to bring your passion, drive, and strong interpersonal and organisational skills to this exciting position, click the apply button today and take the first step toward an enriching career opportunity
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