Service Support Engineer

3 days ago

Melbourne, Victoria, Australia Rain Bird Corporation Full time
Overview

Join Rain Bird Corporation as a Service Support Engineer. This role provides remote and onsite technical support to Rain Bird customers in the Asia Pacific region. The ideal candidate has experience in irrigation engineering, IT technical support, irrigation design concepts and practices. Proficiency in English plus Japanese or Korean is required. The role requires working hours that align with Korean Standard Time (KST).



Responsibilities
  • Provide remote technical support to internal and external customers, distributors and field personnel; participate in the 24/7 GSP support program.
  • Configuration of hardware for irrigation applications.
  • Remote marketing and selling of GSP services; direct assistance for installation, maintenance, commissioning or repair projects.
  • Conduct onsite, remote and classroom training; travel as necessary, including overnight to meet service requirements at specific customer sites.
  • Support the development and implementation of revenue-generating services such as Service Contracts, Data Plans, Weather Station Plans, audits and spare parts sales.
  • Provide field/technical information to engineering, manufacturing, sales and marketing; liaise with International GSP support teams.
  • Log, track and follow up on product and technical issues; communicate with other Rain Bird functional areas to resolve customer issues in a timely fashion.


Qualifications
  • Degree in Electrical Engineering, Agronomy or equivalent; 5+ years of relevant experience and technical support experience.
  • Experience in AutoCAD design; strong hardware and software troubleshooting skills.
  • Knowledge of electronics and information systems; excellent verbal and written communication skills.
  • Willingness to travel up to 25% of the time.
  • Proficiency in English and Japanese or English and Korean.


Desired Qualifications
  • Irrigation and Golf Central Control programming experience.
  • Golf course or landscaping experience.
  • Mechatronics and electrical knowledge.
  • Business development experience.


Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Manufacturing, Industrial Machinery Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
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