Infrastructure Engineer

Join to apply for the Infrastructure Engineer role at Service Stream.

As an Infrastructure Engineer, you will be responsible for the strategic implementation, management and support of key infrastructure technologies that underpin the Service Stream group. Maintain quality and cost of all aspects of IT infrastructure while maintaining high levels of support across multiple streams. You will provide an escalation point for all IT Infrastructure aspects in resolving major infrastructure issues.

You will join a high-performing, welcoming team, based at our modern Head Office, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.

Please note - this is a max term role for 6-12 months.

• Demonstrates leadership through development and mentoring of IT support teams, responsiveness to business needs and motivation of diverse, cross-functional teams to achieve positive business results
• Delivery of infrastructure services, networks, and applications with the view of maintaining capacity and availability
• Develops and recommends policies and procedures with regards to data security and privacy
• Manage allocated projects relating to business integration and office establishments. Liaise with the network, telephony and other engineers/suppliers to ensure business and office integrations are run smoothly
• Proactively lead service improvements of administrative tasks via automation and scripting
• Participate in reviewing operational infrastructure requirements and providing recommendations as required
• Makes timely, sound decisions based on analysis & experience. Relies on extensive experience and good judgment to ensure that expectations are met and that business objectives are achieved
• Manage relationships with Managed Service Providers including period reviews to ensure appropriate vendors are engaged
• Performs cost control activities and monitors revenues and expenditures to assure sound fiscal control
• Provide ongoing improvements to documentation of system configurations, application installs and procedures, etc.
• Ensure all changes in the infrastructure and application environment are satisfactorily tested and implemented via the Change Management process. This should align with ITIL best practices and standards.
• Provide assistance and guidance to the rest of team, help pass on knowledge to junior members
• Provide major incident support in accordance with the escalation procedures.

Our ideal candidate will have:

• 10+ years' experience in Windows Administration/System Management/3rd Level Support
• Extensive experience working in large multi-site environments
• 3+ years in leadership roles
• Proven track record with systems support & detailed knowledge of the Microsoft family of applications (Active Directory, Group Policy, IIS, SQL, Exchange, SharePoint, O365, Azure etc.)
• Experience in virtualisation (ESX / VMware and Hyper-V)
• Experience with storage, create/modify/delete LUNs, fibre switch fabric knowledge
• Experience with AWS infrastructure environments, VMC and EC2, RDS, S3, FSx, etc
• Tertiary degree in Engineering/Computer Science or equivalent experience
• AWS certifications an advantage
• MCSA / MCSE / CCNA (or equivalent) certification an asset

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia\'s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.corporate@servicestream.com.au.