Retail Lab Manager

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As Retail Platform Lab Manager, you will be accountable for provisioning of Retail Non-Production Environments including vendor liaison.

Responsible for planning and delivering all patches, maintenance releases and all major product enhancement releases to the Retail Lab systems ensuring minimal impact to the business and projects.

Accountable for the Retail Test Lab Management framework, including maintaining service catalogues and defining the strategic priorities.

Responsible for Change Control, dependency, capacity and release management across the Retail Non-Production landscapes.

Must have demonstrated technical knowledge in SAP, Microsoft applications, and cloud technologies, e.g. AWS, Azure, familiarity with UEM (Unified Endpoint Management).

Experience in supporting applications & infrastructure, with the ability to contribute to automation solutions.

The Retail Technology landscape is changing at a rapid pace and Australian business, consumers and the broader community require services that are relevant to how they will transact, get online, shop, pay and deliver.

Australia Post's Our AP Way Strategy involves helping our people, customers and communities build a better future delivering to everyone, everywhere, every day. We have strong opportunities ahead to better connect people as we pivot in a digital world. This role is responsible for the planning, setup, and operation of testing environments used to evaluate retail technologies — such as: point-of-sale (POS) systems, mobile devices, payment solutions, kiosks, network hardware, or store software — before they are rolled out in retail stores and outlets.

Industry and Function

· Working knowledge and proven track record in planning and delivering Non Production Environments

· Understanding of SDLC and release management

· Advanced Problem Management experience in root cause analysis & problem rectification

· Good at resolving conflict and addresses disagreements and differences with respect and efficiency.

Critical Knowledge:

Market and Environment

Demonstrated technical knowledge in SAP, Microsoft applications, and cloud technologies, e.g AWS, Azure, familiarity with UEM (Unified Endpoint Management).

A strong understanding of Internet working and application dependency models.

We're delivering together

At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au .

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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