investigator

2 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time

Personnel Area: Lifestyle & Community Services

Branch: Compliance and Regulatory Services

Salary Range: Band 5 ($91,900-$104,172) (Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Our Business

Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future.

Our Branch

Here in the Compliance and Regulatory Services (CARS) branch we supply services which help make Brisbane a fairer and safer place 24/7.

Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions.

The Role

We are seeking a skilled and experienced Investigator who is dedicated to ensuring compliance with legislation and regulations.

As an Investigator in the Compliance and Regulatory Services (CARS) team, you will be responsible for conducting compliance assessments and investigations, preparing and presenting evidence for legal proceedings, coaching and guiding other CARS staff, and providing recommendations and advice to Council officers and other programs.

This role will see you but not limited to:

  • Demonstrate an unwavering commitment to exceptional customer service, treating all internal and external customers with honesty, fairness, sensitivity, and respect.
  • Collaborate effectively with your team leader to achieve agreed performance standards, providing and receiving regular feedback to drive continuous improvement.
  • Conduct thorough investigations into alleged breaches of legislation regulated by CARS, issuing relevant notices as required.
  • Take the lead in coordinating routine investigations, ensuring comprehensive and detailed procedures.
  • Act as a mentor, providing guidance and assistance to regional staff involved in investigation and enforcement work.
  • Prepare comprehensive reports on investigations and alleged offences, ensuring accuracy and adherence to Council investigation protocols.
  • Contribute to the development and enhancement of policies and procedures related to Council legislation and investigations, providing valuable feedback on their effectiveness.
  • Liaise and collaborate effectively with the Brisbane City Legal Practice, seeking legal advice, preparing complaints, summons, and representing Council in court proceedings when required.

To be successful you will have:

  • Ability to contribute to team objectives, give and receive feedback, and meet performance standards to foster a culture of excellence.
  • Strong interpersonal skills, with a proven ability to communicate and collaborate effectively in a team setting.
  • Demonstrated time management and organisational skills, with the ability to meet deadlines and achieve desired outcomes.
  • Ability to acquire skills in investigating breaches of legislation, including gathering evidence, conducting interviews, preparing court briefs, and compiling evidence for prosecutions.
  • Quick to grasp knowledge of policies, regulations, and guidelines related to Local Government licensing and regulatory compliance in Queensland.
  • Customer service-oriented, with the ability to solve problems, negotiate solutions, and manage complex issues.
  • Capable of providing authoritative written and verbal advice to supervisors and regional staff.

Desirable Skills:

  • Prior experience in providing evidence in a court or tribunal setting.
  • Familiarity with or the ability to quickly learn applicable Human Resource policies and procedures.
  • Possession of a Certificate IV in Government Investigations or equivalent relevant work experience.

Benefits of working for Council include:

  • Flexible working hours and flexible arrangements.
  • Free gym and wellness centre.
  • Award-winning superannuation fund.
  • Generous leave provisions.
  • Competitive salary.

How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on +61 7 3178 1863.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.

Application Closing Date: Tuesday 18 February 2025 at 11:55pm.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.

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