Scheduling Coordinator

Scheduling Support Officer

• Permanent Full-Time position
• Located at our Belmont Office | Free onsite parking
• Access to salary packaging (up to $18,550 tax-free) for all eligible employees

We all want to be part of something bigger than ourselves. And with us, you can be part of an organisation that truly makes a difference. Here's how.

Your Role

As a BaptistCare Scheduling Support Officer, you will support our Service Schedulers to arrange services that meet our customer needs.

You will work closely with our customers, Service Schedulers, and care workers to ensure service requests and changes are clearly communicated.

You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.

Working hours are 8:30 am to 4:30 pm, Monday to Friday.

Key Responsibilities

Team Support:

Be the first point of contact for client service requests, ensuring our customers receive the best care possible. Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.

Scheduling Duties:

Plan and organize care worker rosters to meet customer needs efficiently. Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.

Exceptional Customer Service:

Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

Key Requirements:

• Experience in scheduling or workforce rostering, and knowledge of Home Care programs, will be highly valued and will enhance your ability to excel in this role.
• At least one year of experience in an administrative role.
• Demonstrate an understanding and appreciation of BaptistCare's Christian identity and promote the organisation's values through interactions at work.
• High attention to detail and excellent organisational skills.
• Excellent customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Advanced computer skills.
• Excellent problem-solving and time management skills.
• Ability to make decisions under pressure.
• Flexibility to participate in an after-hours on-call roster if required.

Benefits to Support Your Wellbeing and Career Growth:

• Salary packaging options that can increase your take-home pay, along with novated leasing options and a meal and entertainment card.
• Company mobile phone and laptop.
• Access to in-house and online training programs.
• Supportive, positive team environment.
• Access to family-friendly benefits like counselling support and wellness programs.

About Us

We are proud to be part of the merged care organisation known nationally as BaptistCare. As a purpose-driven, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA, we employ over 12,000 dedicated staff and support over 38,000 customers, helping people live with dignity and purpose. Our focus is on delivering care with people at the centre.

BaptistCare was ranked tenth in the 2022 AFR BOSS Best Places to Work list among government, education, and not-for-profit organisations across Australia and New Zealand.

Apply now Don't miss this opportunity to be part of something bigger

For a confidential discussion, contact with the reference number, location, and role. Agency applications are not accepted at this time.

Successful applicants will undergo background checks, including a police check via our online system.

Applicants are encouraged to apply promptly, as applications may be reviewed before the closing date, which is subject to change without notice.

BaptistCare is recognized as an 'Inclusive Employer' by the Diversity Council of Australia for We welcome and encourage applications from diverse communities.

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