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Digital Analyst

4 weeks ago

Melbourne, Victoria, Australia desda pty Full time
Digital Analyst - (Sitecore & Integration)

We are seeking a Digital Analyst with a strong foundation in Sitecore, digital integrations, and experience across superannuation platforms.

29th July, 2025

About the Role: This role will support the analysis, optimisation, and delivery of digital solutions that enhance member and employer experiences across web platforms.

Working at the intersection of digital content, analytics, and platform integration, you will help shape, support, and improve digital journeys within a regulatory and customer-focused environment.

Duration: 6 Months
Location: Melbourne or Sydney (Hybrid - Remote work option is also available)

Key Responsibilities:

  • Manage and analyse digital content and structure using Sitecore CMS, including templates, components, and workflows.
  • Partner with business and technical teams to support API-driven integrations across member portals and third-party platforms.
  • Analyse digital performance metrics and user behaviour to inform decisions and improve user experience.
  • Ensure all digital experiences meet compliance standards relevant to superannuation (e.g. RG 97, member disclosure).
  • Support A/B testing, personalisation strategies, and digital campaign execution.
  • Produce regular digital insights reports using tools like Google Analytics, Sitecore Experience Analytics, or Power BI.
  • Work closely with UX/UI designers and developers to support continuous improvement.
  • Act as the point of contact for troubleshooting Sitecore-related or integrated service issues (e.g., payment gateways, calculators, member tools).
  • Ensure digital projects are delivered with performance, accessibility, and scalability in mind.
29th July, 2025

About the Role: This role will support the analysis, optimisation, and delivery of digital solutions that enhance member and employer experiences across web platforms.

Working at the intersection of digital content, analytics, and platform integration, you will help shape, support, and improve digital journeys within a regulatory and customer-focused environment.

Duration: 6 Months
Location: Melbourne or Sydney (Hybrid - Remote work option is also available)

Key Responsibilities:

  • Manage and analyse digital content and structure using Sitecore CMS, including templates, components, and workflows.
  • Partner with business and technical teams to support API-driven integrations across member portals and third-party platforms.
  • Analyse digital performance metrics and user behaviour to inform decisions and improve user experience.
  • Ensure all digital experiences meet compliance standards relevant to superannuation (e.g. RG 97, member disclosure).
  • Support A/B testing, personalisation strategies, and digital campaign execution.
  • Produce regular digital insights reports using tools like Google Analytics, Sitecore Experience Analytics, or Power BI.
  • Work closely with UX/UI designers and developers to support continuous improvement.
  • Act as the point of contact for troubleshooting Sitecore-related or integrated service issues (e.g., payment gateways, calculators, member tools).
  • Ensure digital projects are delivered with performance, accessibility, and scalability in mind.
Key Requirements:
  • 3+ years' experience in a digital analyst or digital content role within superannuation or financial services.
  • Proficiency in Sitecore CMS, with working knowledge of personalisation, workflows, and structure.
  • Strong experience with digital data and analytics tools (e.g., Google Analytics, Tag Manager, Sitecore Experience Analytics).
  • Understanding of web integration concepts, including APIs, SSO, and secure member services.
  • Solid grasp of digital UX principles, accessibility (WCAG 2.1), and mobile-first design considerations.
  • Excellent communication and stakeholder engagement skills.
  • Familiarity with compliance obligations and disclosure requirements in superannuation.
Desirable Skills:
  • Experience in Agile project environments.
  • Working knowledge of HTML/CSS and front-end troubleshooting.
  • Familiarity with optimisation tools like Hotjar, Crazy Egg, or Adobe Target.
  • Experience contributing to digital transformation initiatives.
Why Join Us?
  • Contribute to high-impact digital uplift across major superannuation platforms.
  • Work within a collaborative, delivery-focused team.
  • Flexible and hybrid work arrangements available.
  • Be part of a purpose-led organisation improving member outcomes.
How to Apply:
Please submit your CV and cover letter detailing your relevant experience and qualifications.

If you like to express your interest or get more information about the position, please send an email to recruit@desda.com.au.Apply For Job
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