Help Desk Technician

4 weeks ago

Shellharbour City Council, Australia Illawarra Christian Education Full time
Help Desk Technician
  • Join a dynamic IT team making a difference in education
  • Be the first line of support for our school community, ensuring efficient tech solutions.
  • Collaborate on exciting cross-campus projects and grow your skills.
  • Permanent, full-time position, available for immediate commencement. Start date can be negotiated based on candidate availability.
  • Work in a faith-driven environment that values service and community

About Illawarra Christian Education

Illawarra Christian Education is dedicated to enriching the lives of students through a Christ-centered education, empowering families, and cultivating a nurturing environment. For over 38 years, we have partnered with families across the Illawarra region, expanding our reach and serving nearly 1,500 students.

As we continue to grow, we are committed to enhancing our IT capabilities to meet the evolving needs of our school community. Join us in this exciting journey as we expand our IT team and strengthen our technological support.

Your Role as a Help Desk Technician

As a Help Desk Technician, you will be the heartbeat of our IT support, providing exceptional first-level technical assistance to staff, students, and parents. Your role is pivotal in ensuring that technology enhances learning experiences and operational efficiency across our schools.

With a customer-centric approach, you will engage with users, troubleshoot issues, and contribute to exciting IT projects. Your empathy and patience will shine as you support a diverse range of users, making technology accessible and enjoyable for everyone

Who We're Looking For

We seek enthusiastic candidates who are ready to embrace challenges and grow with our team

  • Experience in customer service-oriented IT roles, showcasing excellent communication and empathy.
  • Familiarity with tools like JAMF, Microsoft 365, Synergetic, and SEQTA.
  • Basic understanding of networking and infrastructure.
  • Proficiency in supporting macOS and Windows platforms.
  • Experience with AV systems, including mixers and projectors.
  • A proactive, reliable attitude, eager to learn and adapt.
  • A valid, paid Working with Children Check.
  • A genuine Christian faith of reformed persuasion, with active commitment to a local church.

If you are passionate about technology and education, and you thrive in a collaborative Christian environment, we want to hear from you

Join Us in Making a Difference

The Help Desk Technician position offers an incredible opportunity for personal and professional growth in a supportive environment. You will have access to ongoing training, mentorship, and the chance to make a meaningful impact in the lives of students and families.

Ready to take the next step? Apply online now to become part of a vibrant community at Illawarra Christian Education, where faith, service, and innovation come together to create a brighter future

Applications close Wednesday, 20th August 2025 at 4:00pm.Position Description

Help Desk Technician

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