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About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines are efficient and safe for use. The Equipment team is responsible for fleet acquisitions, fleet management, international maintenance and continuous improvement so that Toll can continue to provide service quality.
Workshop Manager – Rockingham W.A
Toll Group is seeking a committed Workshop Manager for our Rockingham, W.A Workshop. The role involves overseeing workshop performance, vehicle and equipment maintenance, cost recovery, quality, and compliance.
You will ensure the workshop operates safely, efficiently, and meets customer expectations while fostering staff development, maximising profitability, and promoting safety and continuous improvement. Strong trade knowledge, communication skills, flexibility, and expertise in workshop operations are essential.
This leadership role combines customer service excellence and operational efficiency, requiring high standards and a focus on safe and effective site management.
Duties and Responsibilities / a day in the life of the Workshop Manager –
- Manage daily activities of Toll employees and ensure that all work and is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.
- Maintain staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
- Demonstrate exemplary safety leadership behaviours and monitor and promote HSES & QA programs, to achieve a safe and incident free culture.
- Control workflow for minimum vehicle downtime and maximum workshop output.
- Anticipate customer needs and identify opportunities to significantly enhance the breadth and quality of the service experience.
- Ensure established work systems are in place and people can work effectively as individuals and as a team to achieve the standards and results in line with best practice.
- Manage the carrying out of vehicle repair / job sign off on completion of a job and all administration functions thus to ensure the effective and efficient running of the workshop.
To be successful in this role you will have:
- 5 years proven experience in a workshop management within Fleet or Retail.
- Demonstrated ability working within a fast-paced environment.
- Good written and verbal communication skills.
- Inventory management, procurement and stock control history.
- Be a team player, open and honest who consistently delivers an exceptional customer service experience.
- Hold a flexible approach to business commitments.
- Ensure that all work is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.
- Ability to build and maintain engaged and productive teams.
At Toll Group, we are committed to fostering a culture of excellence and continuous improvement. We offer a dynamic and supportive work environment where you can grow your career and make a significant impact. If you are passionate about operational excellence and safety on maintenance and have the skills and experience we are looking for, we would love to hear from you.
