Experienced General Practice Administrator

Overview

Experienced General Practice Administrator role for Morecambe Bay Primary Care Collaborative in Coniston. The closing date is 28 September 2025. On 1 August 2025, Morecambe Bay Primary Care Collaborative, your local not-for-profit GP federation, will begin supporting the patients of Coniston for a 12 month period while a longer term provider is secured. The surgery will be open 5 days a week, with no lone working at any time. Your working hours will be between 08:00 and 18:30, Monday to Friday.

To do this, we need friendly, capable local people to help us run the practice, and we're looking for a part-time Administrator to join our team.

Main duties

What's the role

As an Administrator, you'll be the welcoming face of the practice, helping patients feel supported from the moment they walk in. You'll be answering phones, booking appointments, signposting patients, and ensuring the front desk runs smoothly.

No NHS experience? That's okay. If you're organised, confident, and have a warm, professional manner, we'll teach you the rest.

Who are we looking for

We'd love to hear from people who:

• Live in or near Coniston
• Want to support their local community
• Are great communicators with a helpful approach
• Can work up to 30 hours per week across weekdays

What we offer:

• Thorough training and induction
• Supportive colleagues and a great team culture
• A stable, meaningful role in the heart of your village

We know local knowledge and community ties are valuable, and we'd love to have you on board.

Apply now or contact us for a friendly chat about the role.

About us

Morecambe Bay Primary Care Collaborative is the largest employer of Primary Care colleagues in South Cumbria. We are a not-for-profit Community Interest Company and work to support, guide and underpin primary medical care across Lancashire and South Cumbria.

We deeply value education and learning, hosting the Lancashire and South Cumbria Training Hub. We have a great team on our board that guide our organisation, and you will be supported to excel in your role.

Job responsibilities

We are looking to recruit an experienced General Practice Administrator to work as part of a team providing a full administrative service. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

Key requirements of the role

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients' healthcare records as necessary
• Direct requests for information (e.g., SAR, insurance solicitors letters and DVLA forms) to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. All such information from any source is to be regarded as strictly confidential and must be handled in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal data.

General

The post holder will participate in and help develop a culture that promotes equality and values diversity, comply with MBPCC Equality and Diversity policies, and uphold openness, transparency and candour in all working practices. They will have, or acquire through training, the appropriate level of safeguarding knowledge and practice, and be aware of and comply with safeguarding policies. Any infection prevention and control issues should be reported to the line manager. The post-holder will participate in training programmes implemented by MBPCC as part of this employment. This job description is not exhaustive and may change following consultation; reviews occur at least annually.

When applying for this role, please include your mobile number on your application so we can contact you if needed.

Person SpecificationDisclosure and Barring Service check

• Disclosure Barring Service (DBS) check carried out.

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

• Experience in General Practice Administration
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English - C or above
• NVQ Level 2 in Health and Social Care

Skills & Knowledge

• Excellent communication skills – written and oral
• Clear, polite telephone manner
• Competent in the use of MS Office applications
• Effective time management – planning and organising
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Employer

Morecambe Bay Primary Care Collaborative

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