Customer Service Officer
4 days ago
Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it.
- Help provide the latest best practice services for anyone who needs it
- Gain skills with Australia's largest provider of government-funded hearing care
- Permanent, full-time position
- Working at Lutwyche location (this is an onsite position)
As a Customer Service Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:
- You'll greet clients, attend to all counter and telephone enquiries
- You'll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry, and monthly reports
- You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- You'll perform minor hearing aid repairs and troubleshooting
- You'll assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids
We believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications)
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:
- How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
- Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
- Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
As Customer Service Officer, you'll know that every day, your work is helping children and adults who need us. Just ask Ebonie, one of our dedicated Customer Service Officers about why they choose to work with us:
"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."
You'll also enjoy a range of benefits, including:
- Additional 2 rostered days off each month, for our full-time team members
- Attractive salary package includes a generous 15.4% superannuation
- Paid parental leave
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity, and inclusion. We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
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