Patient Services Specialist

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.

Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.

If you are interested in pursuing a career with an award-winning hospital, welcome home.

Category: Admissions, Assessment and Referral Staff

JOB SUMMARY
The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for collecting co-pays, co-insurance, deductibles, and outstanding balances.

Job Specific:

• Promptly answer and direct all incoming phone calls to the appropriate area. (EF)
• Check patients in and out accurately and efficiently. (EF)
• Verify and update all patient demographics.
• Obtain, confirm, and enter patient insurance information.
• Schedule patients according to clinic protocol and guidelines. (EF)
• Prepare charts and print encounter tickets prior to patient visit. (EF)
• Confirm appointments and document responses in EMR. (EF)
• Receive and upload laboratory, imaging, and other procedural results into the patient's e-chart.
• Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF)
• Reconcile the cash drawer as per CMP Business Office guidelines.
• Process inbound and/or outbound referrals.

Hospital:

• Adheres to organization-wide and other applicable policies and procedures.
• Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations.
• Performs within the prescribed limits of the hospital's Ethics, Compliance and Confidentiality Program guidelines.
• Performs within the professional Scope of Practice at all times.

Other Duties As Assigned:

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to thisjob at any time.

EDUCATIONAL REQUIREMENTS:
Required: High School education or GED

Preferred: Education and/or training related to the clinic specialty.

EXPERIENCE:
Required: At least one year of experience in a healthcare related field.

Preferred: Prior experience working in a medical practice/office.

SPECIAL SKILLS AND ABILITIES:
Required: Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics.

Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform.

LICENSURE/CERTFICATION REQUIREMENTS:

Required: Current Texas Driver's License

Preferred: Current certification related to the physician practice or clinical setting.

COMPANY PROFILE

Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees . Voted "Best of the Best" hospital in Victoria for 14consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter. Citizens hasacomprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program,Birth Center with labor and delivery, animaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, andhas a long history of providing continuing education for healthcare providers and the community.

Citizens Medical Center is looking foremployees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital's commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team

BENEFIT OFFERINGS

Health

• STD, LTD Disability
• Supplemental Life, AD&D
• Flexible Spending (FSA)
• Employer paid life insurance and short term disability

Retirement/Investment

• 457(b) Deferred Compensation
• Paid Time Off
• Sick leave, Bereavement leave, Jury Duty/Witness Service
• Tuition Reimbursement
• Hospital-paid & administered annual immunizations

Citizens Medical Center is guided by its Mission – "to provide quality medical services at a reasonable cost to the citizens of the region."

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