Client Services Assistant

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Join a mission-driven aviation business supporting lifesaving operations across Australia.

Due to continued growth and expansion across NSW Health, Defence and other critical aviation contracts, The ACE Training Centre part of Toll Aviation is seeking a highly organised and proactive Client Services Assistant to support the delivery of outstanding customer experiences to our internal and external stakeholders.

This is an exciting opportunity to join a dynamic aviation training environment and provide vital support to our Client Services Coordinator and broader training team.

About the Role

The Client Services Assistant will play a key role in ensuring the seamless delivery of services for staff and students attending The ACE Training Centre. You'll be responsible for a range of administrative, facilities, and logistics support functions, with a strong focus on:

• Day-to-day general administration and client support across ACE facilities
• Support with student and staff experience coordination
• Uniform coordination for all Toll Aviation staff across multiple aviation contracts
• Procurement and purchase order management

This newly created position is part of a strategic restructure to meet the increasing operational and customer demands of the business, with a focus on enhancing service delivery, team sustainability, and employee wellbeing.

Key Responsibilities:

• Coordinate orders, vendor communications, quality checks, and deliveries
• Prepare and dispatch uniform packages to staff across various contracts
• Raise and track purchase orders
• Reconcile invoices and purchase documentation
• Assist instructors with organizing training material
• Manage boardroom bookings and coordinate executive-level visits
• Provide catering and event support for training and meetings

To be successful in this role, you will need:

• A customer-focused mindset with strong interpersonal skills
• Highly organised and able to manage competing priorities in a fast-paced environment
• Previous experience in administration, facilities, or customer service roles
• Strong attention to detail, particularly in procurement and inventory management
• Ability to take initiative and work both independently and collaboratively
• Comfortable with basic finance tasks such as invoice matching and PO tracking

Why Join Us?

• Be part of a growing aviation business with a strong safety and service culture
• Support frontline operations that make a difference—every day
• Work in a modern, purpose-built training facility
• Opportunities for growth and development within Toll Group
• A supportive and engaged team committed to excellence

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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