Customer Experience Officer

2 weeks ago

Shire of Moira, Australia Moira Shire Council Full time
Overview

Join to apply for the Customer Experience Officer role at Moira Shire Council.

Introduction: Become part of Moira Shire Council's journey. Moira Shire Council serves a vibrant regional community along the Murray River, including Cobram, Numurkah, Nathalia, and Yarrawonga. The council values honesty, respect, integrity, teamwork, and accountability, and works to support the Moira2045 Community Vision.

Why Work With Us? We aim to make a local difference, foster a values-based culture, offer a supportive and family-friendly workplace, and provide flexible work arrangements where eligible. We offer leadership development, training opportunities, wellness initiatives, salary packaging, parental leave, and other benefits. Moira Shire Council is an Equal Opportunity Employer encouraging applications from people with diverse backgrounds.

Key Responsibilities and Functions
  • Customer Contact: Deliver information and services via face-to-face, telephone, email, and other electronic channels; answer calls promptly and courteously; lodge real-time requests and provide progress updates; capture statistics; resolve the majority of enquiries at first point of contact in line with performance targets.
  • Reception and Payment Duties: Welcome customers, receipt and reconcile payments, manage visitor sign-in and arrivals, handle courier deliveries, issue facility keys, and maintain a clean service area.
  • Service Delivery and Administration Support: Contribute to continuous improvement, maintain knowledge base, assist in achieving outcomes aligned with business plans and budgets, monitor community satisfaction, manage bookings for council venues, liaise with other departments as needed, stay informed about Council activities, promote customer service standards, and advise on trends for proactive service strategies.
Skills and Experiences

To apply, please provide a cover letter addressing the following Key Selection Criteria:

  • High level customer service skills and experience
  • Commitment to customer care and service
  • Cash handling experience including receipting and reconciliation
  • Demonstrated ability and experience in a customer service role
  • Excellent written and oral communication skills
  • Experience in a busy customer-focused environment
Seniority level
  • Entry level
Employment type
  • Temporary
Job function
  • Other
Industries
  • Government Relations Services

Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly workplace. The council encourages applications from people with disability, Aboriginal Australians, young people, and people from culturally diverse backgrounds.


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