Customer Experience Officer

2 weeks ago

City of Parramatta Council, Australia City of Parramatta Full time
Overview

Join to apply for the Customer Experience Officer role at City of Parramatta.

Get AI-powered advice on this job and more exclusive features.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, including conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

Responsibilities
  • Deliver membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council's aquatic and wellness facilities.
  • Provide high level service to customers of the centre face-to-face, via email or telephone relating to activities and programs.
  • Promote centre activities and benefits to enquiries, leads and prospects.
  • Administer facility transactions, undertake financial reconciliation and shift reports. Maintain the Customer Record Management platform, including guiding customers in its use.
  • Deliver customer service excellence with knowledge of all services and programs.
Qualifications
  • Proven experience in delivering exceptional customer service.
  • Ability to work independently with minimal supervision
  • Flexibility to work a 7-day rotating roster across multiple facilities.
  • Paid NSW Working with Children Check Clearance
  • Previous experience in busy customer-based environments
  • Cash handling experience and/or operation of Point-of-Sale systems
  • Experience working independently and within a team
  • Efficient at using online platforms for transactions and customer management
  • AUSTSWIM or Swim Australia Teacher qualifications (Desirable)
  • Pool Lifeguard Certificate (Desirable)
  • Current Australian First Aid (Level 2) and current CPR Certificate (Desirable)
  • Fitness Qualifications (Desirable)
What's On Offer

Casual Opportunities

We are offering an attractive hourly rate of $33.19 plus 25% casual loading.

How To Apply

Candidates must apply online. A Paid Working with Children Check must be uploaded as part of your application.

Applications close 9pm Thursday 18 September 2025 and will not be accepted through any other medium.

Important Information

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. This position requires a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection. The City of Parramatta supports a Drug and Alcohol-free working environment, and employees may be subject to random testing. Council is committed to child safety and is guided by the NSW Child Safe Standards. For more information, visit the City of Parramatta Child Safe Framework.

Inclusion, Diversity and Belonging lies at the heart of our recruitment. We are committed to a diverse and inclusive workplace and hire people with a wide variety of skills and backgrounds. We are dedicated to reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note: you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply.


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