Capacity Lead Analyst

3 weeks ago

Melbourne, Victoria, Australia Optus Full time
*We will only be considering Australian Citizens and Permanent Residents for this role*

Location: This role can be based in either our Sydney or Melbourne offices.

Capacity Lead Analyst

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We're looking for a Capacity Lead Analyst to join our Client Delivery team within Enterprise Business. In this high-impact role, you'll ensure that Optus' IT services meet performance and capacity requirements—today and into the future. From analysing utilisation trends to producing reports that inform key infrastructure decisions, this role is essential in maintaining service health, avoiding incidents, and delivering an exceptional experience for some of our most strategic clients.

Your Day-to-Day:
  • Monitor, analyse, and report on service performance and utilisation metrics, identifying risks and improvement opportunities across voice, data, and video services.
  • Create and deliver accurate monthly capacity and performance reports, ensuring compliance with client contracts and governance standards.
  • Collaborate with engineering, delivery teams, and vendors to troubleshoot capacity anomalies and support technical resolution.
  • Provide capacity input to new projects and proactively support future growth through medium- to long-term planning.
  • Maintain process documentation and contribute to audits, reviews, and continual service improvement initiatives

What We're Looking For:
  • 3+ years' experience in Capacity Management, Planning, or Performance Analytics within a managed services or ICT environment.
  • Strong understanding of ITIL Capacity Management processes (ITIL 4 Foundation certification highly regarded).
  • Proven track record in analysing complex data sets and generating meaningful capacity and trend reports.
  • Strong stakeholder engagement and relationship-building skills across internal teams, vendors, and enterprise clients.
  • Technical understanding of voice, data, and video networks, with the ability to translate technical metrics into business insights.
  • Confident working independently, with excellent communication and problem-solving skills

What's in it for you?
  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive gender neutral paid Parental Leave of up to 16 weeks
  • Competitive leave including 2 additional 'Connected Leave' days
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals

Ready to take the first step in your tech career? Apply now

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .
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