Current jobs related to Customer Service Manager - Sydney, New South Wales - Girls with Gems

  • Senior Advisor, Customer Insights

    7 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Senior Customer Experience Advisor

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Senior Customer Experience Advisor

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Manager Contracts

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $250,000 per year

    **Manager, Contracts & Commercial PerformanceClerk Grade 11/12 | Full-time | Contract until December 2025 About the Role**Join Revenue NSW as Manager, Contracts & Commercial Performance and lead a dynamic team in delivering exceptional contract management services. In this strategic role, you'll oversee the complete lifecycle of high-value commercial...

  • Sourcing Manager

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Sourcing Manager, Ongoing opportunities based in Sydney, Gosford or Parramatta + hybrid working optionsThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the DCS Procurement Team. The successful applicant will support DCS Procurement to provide high quality end-to-end sourcing and contract management...

  • Product Manager

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Product Manager, ICT/Digital Assurance Temporary full-time position until 14/8/2026 DCS Clerk Grade 11/12 ($149,739 - $173,174 base + super)Location: Sydney (Hybrid working options available within NSW)Shape the future of NSW Government digital investments Are you ready to lead ICT/Digital Assurance across a diverse and high-profile program environment? The...

  • Senior Advisor, Ministerial And Parliamentary Services

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Senior Advisor – Ministerial, Executive and Parliamentary Services - Safe Work NSWGrade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September 2025 (9:59 AM)About the team The Ministerial, Executive and Parliamentary Services team...

  • Senior Advisor, Ministerial and Parliamentary Services

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    **Senior Advisor - Ministerial, Executive and Parliamentary Services - SafeWork NSW Grade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September :59AM)** About the team The Ministerial, Executive and Parliamentary Services...

  • Product Manager

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Product Manager, ICT/Digital AssuranceTemporary full-time position until 14/8/2026DCS Clerk Grade 11/12 ($149,739 - $173,174 base + super)Location: Sydney (Hybrid working options available within NSW)Shape the future of NSW Government digital investmentsAre you ready to lead ICT/Digital Assurance across a diverse and high-profile program environment? The...

Customer Service Manager

4 weeks ago

Sydney, New South Wales, Australia Girls with Gems Full time

Girls with Gems (GWG) is an Australian high-end women's fashion boutique, featuring premium local and international brands. Founded in 2012 by a mother-daughter duo, the girls started selling jewellery from their home but the business has now become leading Australian fashion brand and a one-stop destination for all women's fashion needs.

Role Description

We're looking for a proactive and solutions-drivenCustomer Service Managerto lead our team in delivering exceptional customer experiences across all digital touchpoints. This role is pivotal in ensuring smooth daily operations, managing inquiries with professionalism and empathy, and driving revenue through strategic upselling. If you thrive in a fast-paced fashion environment and can think critically under pressure, we want to hear from you.

Key Responsibilities

  • Lead and mentor the Customer Service team to consistently deliver prompt, empathetic, and brand-aligned support.
  • Manage complex and escalated queries with sound judgment and calm under pressure.
  • Collaborate closely with the Warehouse & Logistics teams to resolve order discrepancies, track fulfilment, and address urgent shipment issues.
  • Identify and capitalise on upselling opportunities during customer interactions via phone and online platforms.
  • Review daily order exceptions and proactively troubleshoot issues such asmissing items, or inventory mismatches etc
  • Prioritise workload to meet daily service benchmarks and e-commerce shipping cutoffs.
  • Monitor CS-related KPIs, customer satisfaction data, and feedback trends to recommend process improvements.

Requirements

  • Minimum 3 years' experience in a customer-facing leadership role, preferably within e-commerce or fashion retail.
  • Must be able to work from our office, Monday to Friday.
  • Proven ability to thrive in a dynamic, fast-paced environment with changing priorities.
  • Strong critical thinking and decision-making skills under time constraints especiallyduring high volume/sale periods
  • Experience using e-commerce platforms Gorgias, POST CO, Starshipit and Shopify or similar.
  • Polished phone manner and ability to communicate clearly and confidently
  • Demonstrated ability to resolve issues independently and escalate when required.
  • Confident in establishing efficient customer service processes, introducing fresh industry insights, and delivering engaging training to onboard and upskill team members
  • Knowledge of Shopify Plus, Gorgias and Starshipit.
  • Familiarity with warehouse dispatch and 3PL operations.

Nice to Have

  • Passion for fashion and understanding of customer experience trends in the industry.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesRetail

Referrals increase your chances of interviewing at Girls with Gems by 2x

Sydney, New South Wales, Australia 3 weeks ago

Frenchs Forest, New South Wales, Australia 1 month ago

North Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

North Ryde, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 1 month ago

Auburn, New South Wales, Australia 2 weeks ago

Moorebank, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 5 days ago

Auburn, New South Wales, Australia 3 days ago

Customer Service Manager - Coles Supermarkets - Parramatta

Parramatta, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 13 hours ago

North Ryde, New South Wales, Australia 1 week ago

International Freight Customer Service Manager

Moorebank, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 days ago

Relationship Manager / Customer Service / Sales

Chatswood, New South Wales, Australia 1 week ago

Seven Hills, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia A$120,000.00-A$140,000.00 3 days ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 1 day ago

Team Support Manager - Sydney Team Support Manager (aka Roving Relief Manager) - Full-Time

Frenchs Forest, New South Wales, Australia 1 hour ago

Manager - Customer Success - Energy / Power Transition- Data / Research SaaS

Harris Park, New South Wales, Australia 3 weeks ago

Silverwater, New South Wales, Australia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr