Airport Security Officer

ABOUT WILSON :

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates across various sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and communities.

Wilson Security's journey towards a more sustainable and responsible future is driven by our core values of Care, Innovation, Accountability, and Integrity, along with the principles of ESG excellence.

ABOUT THE ROLE :

• Location: Melbourne Tullamarine Airport
• Full-Time Position
• Required: RIIWHS205E Control Traffic with Stop-Slow Bat Qualification
• 24/7 Roster Shift work (Monday – Sunday)
• Pay rate aligned with Security Service Industry Award Level 1
• Previous security experience is highly desirable

Wilson Security is expanding in VIC, securing additional contracts that strengthen our regional presence. This growth has created new roles focused on enhancing response and support capabilities for our teams and clients.

These positions are crucial for our success and will be supported by our Operations Team and Duty Managers. They offer opportunities to work in response roles, handling events such as protests and emergencies, with training across multiple locations and positions.

DUTIES & RESPONSIBILITIES :

• Monitor and patrol designated areas within the airport to ensure safety and security of staff, passengers, and property
• Perform access control duties, including ID and boarding pass verification, screening, and bag checks
• Respond promptly to security incidents, emergencies, or suspicious activity, following established protocols
• Operate security equipment such as CCTV, radios, and screening devices
• Provide excellent customer service by assisting passengers, staff, and visitors with inquiries while maintaining a professional security presence
• Enforce airport and aviation security regulations and relevant legislation
• Conduct regular reporting and accurate incident documentation
• Work collaboratively with airport authorities, emergency services, and fellow security team members
• Maintain high standards of professionalism, punctuality, and presentation at all times

WHO WE ARE LOOKING FOR :

• Australian Citizen or Full working rights in Australia
• RIIWHS205E Control Traffic with Stop-Slow Bat Qualification
• Valid Victorian Security License and First Aid Certificate
• Current valid Driver's license (own transport preferred)
• Proven experience in the security industry
• Excellent customer service skills with the ability to engage professionally with staff, passengers, and stakeholders
• Strong verbal and written communication skills
• Advanced computer literacy and experience with security and access control systems

Wilson Security is an employer of choice, offering comprehensive training and development, employee benefits such as a Wellbeing Hub, health insurance discounts, and Employee Assistance Programs.

Our Innovation Council and CSR team engage with communities through fundraising, sponsorship, and team-building activities. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a diverse workforce that reflects the communities we serve, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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