IT Business Process Analyst

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.You'll find our 550+ team currently across 11 locations and 9 time zones.

The Role

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking we let you do what you're best at Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The IT Business Process Analyst will be engaged on a contract basis to define, document, and optimise the as-is and to-be processes for IT and Security onboarding and offboarding, with a focus on automation, efficiency, and risk reduction. The role will work closely with People & Culture (P&C), IT, and Security teams to uplift processes, streamline approval steps, and embed smarter review mechanisms.

Beyond onboarding and offboarding, this role will also contribute to other IT process improvement initiatives, which may include identity and access management (IDAM) and other security or service-related processes, ensuring all work aligns with business needs, compliance obligations, and technical capabilities. The position is suited to someone with strong process mapping skills, a solid understanding of ITIL practices, and the ability to translate technical opportunities into clear business value.

This will be a 6 month fixed-term contract

As our IT Business Process Analyst your key responsibilities include, but may not be limited to:

• Lead workshops and interviews with stakeholders to capture as-is onboarding and offboarding processes from an IT & security perspective
• Design and document to-be processes incorporating automation, efficiency improvements, and governance controls
• Identify and recommend opportunities for process simplification, automation, and enhanced approval workflows
• Collaborate with IT, Security, and P&C teams to align process changes with compliance and operational requirements
• Develop and maintain high-quality process documentation, workflows, and RACI matrices
• Support requirements gathering for IDAM initiatives, ensuring integration with onboarding/offboarding processes
• Apply ITIL best practices to design sustainable, scalable processes
• Ensure process changes are communicated clearly and embedded effectively across
• relevant teams
• Provide input into technical solution evaluations from a process and requirements perspective
• Track and report progress against agreed deliverables and timelines

About You

• Strong business and process analysis skills with the ability to map and optimise workflows
• Excellent stakeholder engagement and facilitation skills, including the ability to work with both technical and non-technical audiences
• Strong understanding of ITIL principles and their practical application
• Ability to identify and articulate automation opportunities and technology-enabled improvements
• Clear and concise written communication skills for process documentation and requirements
• Proficiency with process modelling tools (e.g., Visio, Lucidchart, BPMN tools)
• Demonstrated experience in business/process analysis in IT and/or security environments
• Experience working on onboarding and offboarding processes, ideally with exposure to P&C/HR processes
• Previous involvement in requirements gathering for technical initiatives such as IDAM, access control, or security systems
• Proven track record of delivering process improvements, including automation and workflow optimisation
• Experience working in ITIL-aligned environments
• Prior experience in contractor or project-based roles is advantageous

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
  

About Pepperstone

We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and

We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

"We are a 2025 Circle Back Initiative Employer - we respond to every applicant".

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology

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