Business Analyst
1 week ago
Milestone IT is currently working with a leading organisation who is seeking an experienced Business Analyst with strong expertise in ServiceNow and the ITIL framework.
This role is a backfill for a critical project and requires someone who can hit the ground running.What you'll be doing:Acting as the bridge between business and technical teams to capture, analyse and document requirements.Working across stakeholders to understand and define ServiceNow functionality and processes.Applying ITIL knowledge to ensure best practice in service delivery and process improvement.Supporting ongoing enhancements and project delivery in the ServiceNow platform.What we're looking for:Proven experience as a Business Analyst in IT service management environments.Deep knowledge of ServiceNow (must have) – configuration, workflows, and processes.Strong understanding of ITIL processes and frameworks.Excellent communication and stakeholder engagement skills.Ability to work independently and deliver outcomes in a fast-paced environment.Why you'll love this role:Join a high-profile project within a forward-thinking environment.Opportunity to step into a role where your ServiceNow expertise will make an immediate impact.Competitive daily rate with flexible working arrangements.If you're a seasoned BA with hands-on ServiceNow and ITIL expertise and are ready for your next challenge, we'd love to hear from you.
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