Junior Application Support Engineer

2 weeks ago

North Sydney Council, Australia Resonate CX Full time
Overview

Resonate is an Australian tech start up that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies. Resonate has flagship customers and growing brand recognition in the space.

We're looking for a Junior Application Support Engineer to strengthen the team in our Sydney office.

In this position, you will provide a crucial operational function in maintaining and bringing innovation to the production environment of our cloud-based SaaS product (100% on Microsoft Azure).

Responsibilities
  • Support daily operations of production cloud environments on Microsoft Azure
  • Improve monitoring, stability and reliability of the platform
  • Be responsible for incident response, end to end
  • Identify and execute upon automation opportunities
  • Manage automated and manual deployments
  • VM maintenance, upgrading, hardening and patching
  • Document process & help identify and create new procedures to improve operations
  • Manage 2nd and 3rd level service requests
  • Work within a highly technical, multi-skilled team
  • Key technical competencies: Intermediate skills in Microsoft SQL Server / PowerShell
  • Experience in infrastructure or a SAAS architecture
  • Trained/Certified or Experienced in Microsoft Azure
  • Experience with Windows, virtualization, networks
  • Master troubleshooter under SLA constraints
  • Demonstrate ownership, teamwork, effective communication, and the ability to multi-task in a fast-paced environment
  • Keep up with the latest technologies and trends
Qualifications
  • Degree or tertiary qualification in IT, networking, computer science or equivalent
  • Minimum 2 years industry experience in an operations/infrastructure or equivalent role
Nice To Haves
  • Experience in a SaaS product company
  • Experience with ISMS (ISO27001/GDPR)
  • ITIL Certified
Benefits
  • Support and guidance to grow within your role and beyond
  • Work with highly skilled peers with knowledge sharing as an ethos
  • A growing and fun culture that you will be a vital part of and help drive
  • Stay cutting edge and help others
Housekeeping
  • Please include a brief cover letter on why you think the job is a good fit for you
  • This is an on-premise job in our North Sydney office
  • Applicants need to be eligible to work in a permanent position in Australia

Apply Now

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development
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