Reservations Consultant

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport, and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is a good one

About Journey Beyond

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land and to each other. Headquartered in Adelaide, Journey Beyond was formed in 2016 and now includes iconic trains like The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures including Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney; tall landmarks like Melbourne Skydeck and Eureka 89; and historic rail journeys such as The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

We're seeking a motivated and enthusiastic individual to join us as a Reservations Consultant in our vibrant team. This permanent full-time position is based at the stunning Port of Airlie.

As the first point of contact for our valued customers, you'll help them discover and book their dream experiences. Reporting to the Customer Service & Sales Manager, you'll assist with enquiries and ensure their journey with us is unforgettable.

Key responsibilities will include :

• Stay updated with all Cruise Whitsundays products, timetables, and promotions.
• Manage bookings accurately from email, phone, web chat, and direct sources using Custom Linc.
• Process payments and complete end-of-day cash-ups correctly.
• Check and finalise QA bookings, applying promotions as applicable.
• Coordinate bookings with third-party providers precisely.
• Adhere to Reservations Policies and Procedures.
• Collect and provide catering information.
• Deliver excellent service in the Retail Store and upsell merchandise.
• Prepare paperwork and manifests for the next day's operations.
• Respond to guest feedback professionally, following policies and procedures.

About You

You are an enthusiastic, motivated individual with a strong focus on customer service and sales, eager to make a splash in our team With a positive energy, you enjoy your work and aim to create memorable experiences for our customers.

To be successful in this role, you will have / be :

• Exceptional Customer Service Skills. You excel at providing outstanding service and converting enquiries into bookings with your knowledge and friendly approach.
• Comfortable with technology and communication devices, managing various customer interactions efficiently.
• Excellent written and verbal communication skills to connect with customers and provide necessary information.
• Ability to multitask, remain calm under pressure, and maintain a solution-focused mindset.
• A team player with high energy and a positive attitude, fostering a collaborative environment.
• Strong attention to detail to ensure high standards in all tasks.
• Minimum 1 year's Customer Service / Sales experience.
• Certificate II in Tourism or Business Admin (desirable).
• Driver's License (desirable).
• Familiarity with CustomLinc or similar reservation platforms (desirable).
• Flexibility to work hours including weekends, evenings, and public holidays between 6:30 am and 7:15 pm.

Benefits include generous discounts on Journey Beyond travel and experiences, an attractive salary, career progression opportunities, and various employee benefits such as health discounts, parental leave, and more.