Reservations Consultant Hamilton Island

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Offering close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran. The company provides a range of tours, an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From cruises to sailing adventures to underwater accommodation, there's no better way to experience the Whitsundays. You will work with a friendly and experienced crew. When the ocean is your office, every day is a good one.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 14 brands across the country, connecting guests to the land and each other. Headquartered in Adelaide, Journey Beyond's brands include iconic trains such as The Ghan, Indian Pacific, and The Overland; small-group outback operator Outback Spirit; luxury lodge Sal Salis Ningaloo Reef; aquatic adventures like Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney; and Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will support our mission to share special places and create lasting memories for our guests.

About the Role

We are seeking a motivated and enthusiastic Reservations Consultant to join our Reservations team. This is a full-time, permanent position based at Hamilton Island Marina. Reporting to the Customer Service & Sales Manager, you will be the first point of contact for our customers, assisting with inquiries and bookings. The role requires residing on Hamilton Island or commuting daily from the mainland.

Key responsibilities include:

1. Keeping updated with Cruise Whitsundays products, timetables, and promotions.
2. Managing email, phone, web chat, and direct bookings accurately.
3. Processing payments and finalizing EOD cash-ups correctly.
4. Checking and finalizing QA bookings, applying promotions.
5. Booking third-party providers accurately.
6. Staying informed on Reservations Policies and Procedures.
7. Preparing paperwork and manifests for the next day's operations.
8. Responding to customer feedback per Policies & Procedures.

About You

The ideal candidate is passionate, with excellent communication skills and a strong guest service focus. You thrive in a fast-paced environment, enjoy helping others plan experiences, and have a positive attitude with keen attention to detail. You are organized, efficient, and a team player committed to our values.

To succeed, you will have / be:

• Strong customer service and sales skills, with the ability to convert inquiries into bookings.
• Proficient with MS Office and comfortable with technology and communication devices.
• Excellent written and spoken communication skills, with a solution-focused approach.
• Ability to multitask and manage priorities effectively.
• A high-energy, motivated team player who collaborates well.
• High attention to detail and commitment to outstanding service; familiarity with Custom Linc or similar reservation platforms is desirable.
• At least 1 year of customer service or sales experience.
• Australian driver's license (desirable).
• Certificate II in Tourism or Business Admin (desirable).

Benefits include generous discounts on Journey Beyond travel, an attractive salary, study assistance, progression opportunities, and various employee benefits such as health discounts, parental leave, purchased leave, and more. Applications are welcome, and we encourage you to apply now