Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Public Sector People Full time
Overview

Public Sector People is recruiting for Multiple Customer Service Officers on behalf of a Local Government Department. This role is a temporary position with potential for extension. The Customer Service team is focused on improving services to the community and assisting other service units to improve service delivery in a fast-paced, customer-focused environment.

About The Role

As a Customer Service Officer, you will respond accurately to inbound customer inquiries and promptly address issues, questions and complaints with the goal of first point of call resolution. Your responsibilities include processing applications, compiling requests for action by other departments, handling financial transactions and navigating internal systems.

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries and address issues effectively.
  • Process applications, compile requests for action by relevant departments, and manage financial transactions.
  • Ensure adherence to client's policies, procedures, and service standards while supporting continual improvement initiatives.
About You
  • Ability to quickly and accurately navigate multiple systems
  • Ability to process high work volumes with a high degree of accuracy
  • Well-developed interpersonal and written communication skills with a focus on the provision of quality customer service.
Qualifications & Experience
  • Minimum 2-years experience working in a call center
  • Previous Government experience in Local, State or Federal Government desirable
Benefits
  • 2-Month Contract + Likely Extension
  • Logan, QLD
  • $39.00 per hour + Super
  • 38 hours per week
  • No Weekend Work - Monday to Friday – Rostered between 8am-5pm
Other Details
  • DUE TO AN OVERWHELMING NUMBER OF EXPECTED APPLICATIONS ONLY QUALIFIED CANDIDATES WILL BE CONTACTED, PLEASE DO NOT REACH OUT DIRECTLY
Employment Type
  • Temporary
Seniority level
  • Entry level
Job function
  • General Business, Administrative, and Customer Service
Industries
  • Architecture and Planning, Government Administration, and Government Relations Services

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