Case Support Worker

1 day ago

Brisbane, Queensland, Australia Buscojobs Full time

TARGETED VACANCY

It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.

Your responsibilities

As a Case Support Worker, you will:

  1. Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies, procedures, and objectives.
  2. Follow guidelines and implement processes related to records management, finance, and other administrative and practice-related policies and procedures.
  3. Provide culturally appropriate support to children, families, and stakeholders, including referrals, information provision, advocacy, and consultation.
  4. Consult and liaise with relevant stakeholders (including families, community members, and Elders) and service providers to support and maintain appropriate casework to achieve positive outcomes for children and families.
  5. Participate effectively as a team member and work collaboratively within a multidisciplinary team.
  6. Maintain accessible and clear case records in accordance with departmental requirements.
  7. Collect information, and use, update, and monitor relevant databases to support the key functions of the business unit.
  8. Develop and maintain knowledge relevant to the role, and actively participate in learning and development activities.

Your mandatory requirements

  1. It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.
  2. You must be able to recognize and articulate the interests of Aboriginal and Torres Strait Islander peoples and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols. You should understand the issues impacting both cultures in contemporary society.

Applications must remain current for 12 months.

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