Client Service Officer

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time

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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to more than 130 countries.

In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the healthcare agenda and to improve the quality of life for people living with hearing loss.

Responsibilities

We are seeking an organized and customer-centric individual to join us as a Clinic Co-Ordinator at Audika Maroochydore Clinic on a full-time basis (Monday to Friday, 8:30 am - 4:30 pm). If you are passionate about helping clients improve their hearing and quality of life, keep reading This role is essential in contributing to clinic performance and enhancing our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose excellent organizational and customer service skills will enable more people to access better hearing solutions.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing healthcare outcomes for all clients.

Through training, you will learn about our products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.

You'll be successful in this role if you have:

  • Previous sales, administration, or customer service experience in retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic (preferred)
  • Strong interpersonal communication skills and empathy to support clients on their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification

What's in it for you:

  • Permanent full-time role in an established global organization
  • Performance incentives
  • Supportive hearing care team
  • Professional development opportunities, including clear career pathways and training
  • MyRewards program offering discounts at over 300 retailers and services across Australia
  • Online Wellbeing Centre providing activities, workouts, meditations, nutritional and financial advice for a healthier, happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts

Our Values

Audika is proud to foster a diverse and inclusive culture that respects our employees. We are a team of professionals dedicated to bringing sound to life and connecting our clients through our hearing products. Our values—trust, teamwork, innovation, and a can-do attitude—shape a supportive culture where everyone can thrive and succeed.

About Audika Group

The Audika Group, part of Demant, is one of the world's leading hearing care retailers with over 3,500 clinics across 25 markets. Joining our team means working in an inspiring, international environment with colleagues from diverse backgrounds, cultures, and perspectives.

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