Office and Client Coordinator

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• Be part of a passionate and purpose-driven team
• Full time, permanent (office based) with ongoing professional development opportunities
• Support a workplace culture that values diversity, integrity, and trauma-informed practice
• This is an identified position - Aboriginal and Torres Strait Islander applicants only

About Knowmore

Knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, financial counselling and systemic advocacy for victims and survivors of child sexual abuse. Since 2022 our service has expanded to provide legal advice and financial counselling for people applying to the Territories Stolen Generations Redress Scheme, and free legal advice for survivors of child sexual abuse that are not eligible to apply to the National Redress Scheme. We continue to provide free legal advice and financial counselling in relation to the National Redress Scheme.

Knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. Knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin.

About the Role

As an Office and Client Coordinator, you will have the responsibility of ensuring that the administrative activities within Knowmore run efficiently. The main purpose of this role is to support the broader Knowmore teams by taking responsibility for answering the main office phone, carry out general administrative activities and other support tasks.

This role reports directly to the Client Services Manager who has responsibility for the management of the role, working collaboratively within the team you will ensure that all administrative tasks are covered on a day-to-day basis.

This role does not have direct service delivery responsibilities. However, the person in this role will have contact with members of the public including existing Knowmore clients, as the first point of contact on reception and answering the office telephone number. Therefore, it is expected that the person in this role will have a general understanding of the work Knowmore and of the needs of Knowmore's clients and act appropriately.

Duties and Responsibilities

Duties and responsibilities include but not limited to:

• Perform receptionist duties including taking primary responsibility for answering the main office phone (not telephone advice line), providing general information about Knowmore, taking and delivering messages, welcoming clients in person, responding to and dealing with other visitors, deliveries etc.
• General office duties including word processing, filing, scanning, photocopying, faxing, collecting and delivering mail, maintaining records of incoming and outgoing communications.
• Provide support to the multi-disciplinary team as requested and provide back up to the Paralegals when necessary.
• Manage and book all travel, flights and accommodation for staff.
• Provide support to the Finance team by preparing monthly credit card, cab charge, travel card and petty cash reconciliations.
• Take stock and arrange quotes and purchase of office equipment/stationary.
• Facilitate room bookings, in house network meetings, assist with IT, MS Teams and catering.
• Maintain all records at Knowmore in accordance with policies and procedures, promptly, accurately and appropriately filing (electronic and hard copy) all records.
• Participate in induction process for new starters ensuring systems are ready for their first day.
• Participate in WHS concerns for the local office.
• Act as local First Aid Officer and Fire Warden including maintaining qualifications as necessary.
• Undertake other duties and projects as directed.

Selection Criteria

• Sound knowledge of Aboriginal and Torres Strait Islander cultures inclusive of values, protocols and any other issues relevant to Aboriginal and Torres Strait Islander communities, in both urban, rural and remote areas of Australia.
• A sound understanding of the experiences and service needs of Stolen Generation Survivors and their descendants, with a particular focus on the Northern Territory, ACT and Jervis Bay areas.
• Highly experienced across general administration and office management tasks.
• Maintain a high level of attention to detail in all activities but especially in record keeping, data entry and filing.
• Maintain high standards of discretion and show ability to handle difficult situations with tact and sensitivity and when appropriate refer to a more appropriate colleague.
• Maintain a flexible collegial and professional approach to working within a multi-disciplinary team.
• Maintain ability to work independently and also contribute positively as a part of a team.

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, Knowmore offers 12% superannuation (0.5% above the SGC), annual leave loading, additional leave at Christmas and many more generous benefits.

Employees have access to a training and development allowance as well as our Employee Assistance Program.

Aunty Glendra Stubbs is a Wiradjuri woman and Elder in Residence at Knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since Knowmore began in 2013. In this video, Aunty Glendra shares her story about working at Knowmore and supporting her clients on their journey. Video Link: https://youtu.be/Ib4Va2apySU

How to apply

Further Information about Knowmore is available at www.knowmore.org.au

For more information and to discuss your specific queries, please contact [emailprotected] .

If this sounds like an opportunity you would be interested, please click 'apply now'.

Your application must include:

• A cover letter outlining why you are applying for this position and your suitability to the key selection criteria

• A resume with your skills, experience and qualifications

The closing date for this role is 23 August 2025 however we are keen to proceed with recruitment as soon as possible and interviews may be conducted as applications are received.

The role will be required to satisfactorily complete a National Police Records Check, and a Working with Children Check (Employment).

We are committed to a trauma-informed and culturally safe approach, walking alongside victim-survivors every step of the way.

We recognise and value the strength that diversity brings to our work. We strongly encourage applications from individuals of all ages with diverse lived experiences and backgrounds, including Aboriginal and Torres Strait Islander peoples, people from multicultural, multifaith and linguistically diverse communities, members of the LGBTQIA+ community and people with a disability. Your unique perspective and voice are not only welcome—they are essential to the work we do.

**To perform this role, it is essential that the person who holds the position is an Aboriginal or Torres Strait Islander person who identifies and is recognised as such within their community.

In accordance with cultural requirements, Knowmore requires that being an Aboriginal person or a Torres Strait Islander is a genuine occupational requirement for this position under s42 of the Discrimination Act 1991 (ACT), s14 of the Anti-Discrimination Act 1977 (NSW), sub-s 35(1)(b)(ii) of the Anti-Discrimination Act 1996 (NT), s25 of the Anti-Discrimination Act 1991 (Qld), sub-s 56(2) of the Equal Opportunity Act 1984 (SA), s41 of the Anti-Discrimination Act 1998 (Tas), sub-s 26(3) or s28 of the Equal Opportunity Act 2010 (Vic), or s50 of the Equal Opportunity Act 1984 (WA).

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