Data Center Technical Operations Engineer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver safety and security while providing capacity at the lowest possible cost. We foster an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a results-driven individual with strong technical (electrical/mechanical) understanding and the drive to elevate our data center engineering operations. The role reports to the DCEO Manager and is responsible for sustaining availability, cost management, risk assessment and mitigation, review of corrective and preventive maintenance of critical infrastructure, and metric reporting.

• Participate in a 24/7 rotating shift pattern
• Undertake and support management of routine maintenance and emergency service of critical systems (switch-gear, generators, UPS, power distribution, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.)
• Install new rack capacity and provisioning of power/cooling
• On-site management of contractors and vendors, ensuring work complies with established practices, procedures, and local legislation
• Establish performance benchmarks, conduct analyses, and prepare reports and documentation of critical facility infrastructure operations and maintenance; manage the facility's assets
• Generate change management requests and incident management tickets for all facility-related events and assist in resolving infrastructure engineering and services issues
• Collaborate with data center IT managers and business leaders to coordinate daily operations, projects, capacity, and to optimize safety, performance, reliability, sustainability, and efficiency
• Drive and implement projects to increase facility capacity, efficiency, sustainability, and reliability; assist in design implementation, commissioning, and build-out of new data center facilities

• Work schedule changes depending on site needs. Shifts are 12 hours and rotate on a predefined schedule
• Assist in troubleshooting facility and rack-level events within internal SLAs
• Perform rack installs and decommissioning, and facility management
• Provide operational readings and KPIs to ensure uptime
• On-site management of contractors, subcontractors, and vendors, ensuring compliance with practices, procedures, and local legislation
• Performance and oversight of maintenance and operations on electrical, mechanical, and fire/life safety equipment

Diverse experiences are valued. AWS encourages candidates to apply even if you don\'t meet every qualification. If your career is just starting or follows a non-traditional path, don't let it stop you from applying.

• High school or equivalent diploma
• 2+ years of electrical or mechanical experience
• 2+ years of data center engineering experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. If you require a workplace accommodation during the application and hiring process, please visit the Amazon accommodations page for more information.