Data Center Technical Operations Engineer

Data Center Technical Operations Engineer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver the highest standards for safety and security while providing scalable capacity at the lowest possible cost for our customers. We foster an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a results-driven individual with strong technical (electrical/mechanical) understanding and the drive to advance data center engineering operations. The role reports to the DCEO Manager and is responsible for sustaining availability, cost management, risk assessment and mitigation, and maintenance of critical infrastructure with metric reporting.

Key responsibilities

• Participate in a 24/7 rotating shift pattern
• Support routine maintenance and emergency service for critical systems (switchgear, generators, UPS, power distribution, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.)
• Installation of new rack capacity and provisioning of power and cooling
• On-site management of contractors and vendors, ensuring work aligns with established practices, procedures, and local legislation
• Establish performance benchmarks, conduct analyses, and prepare documentation of critical facility operations and maintenance; manage facility assets
• Generate change management requests and incident tickets for facility-related events and assist in issue resolution
• Collaborate with data center IT managers and business leaders to coordinate operations, manage capacity, and optimize safety, performance, reliability, sustainability, and efficiency
• Drive and implement projects to increase facility capacity, efficiency, sustainability, and reliability; assist in design, commissioning, and build-out of new data center facilities

Day in the life

• Work schedule changes depending on site needs; shifts are 12 hours and rotate on a predefined schedule
• Assist in troubleshooting facility and rack-level events within SLAs
• Perform rack installs, decommissioning, and facility management
• Provide operational readings and KPIs to ensure uptime
• On-site management of contractors, subcontractors, and vendors in line with practices and local legislation
• Maintain and operate electrical, mechanical, and fire/life safety equipment within the data center

Basic Qualifications

• 4+ years of relevant work experience in facilities management, maintaining a data center or other critical space facility
• Ability to prioritise in a complex, fast-paced environment
• Experience with, awareness of, and adherence to physical security protocol

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related discipline, or technical (military/trade school/TAFE) degree with 4+ years of data center management/engineering/operations experience
• Strong understanding of data center electrical and mechanical systems (e.g., DRUPS, Transformers, Generators, Switchgear, UPS, ATS/STS, PDUs, Chillers, AHUs, CRAC units)
• Experience in mission-critical facility management for a large enterprise or large Colocation provider
• Vendor/contractor management for construction, maintenance, and upgrades in large-scale critical environments

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected status. If you need a workplace accommodation during the application or hiring process, please visit the accommodations page for more information.

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