Data Center Technician

4 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Responsibilities
  1. Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
  2. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  3. Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  4. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  5. Assists and provides guidance to other technicians to complete challenging or complex tasks.
  6. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  7. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  8. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
  9. Embodies our culture and values.
Qualifications

Required Qualifications:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
  • Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
    • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
    • NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Preferred Qualifications:

  • 2+ years' experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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