Post Product Support Specialist, Avp

What we are looking for

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows, and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle, or Back Office Investment Management systems is highly valued.

Why this job is important to us

The team you will be joining is part of Charles River Development (CRD), which became a part of State Street in 2018. CRD creates enterprise investment management software solutions for large institutions in institutional investment, wealth management, and hedge funds. We launched the first open front-to-back platform, State Street Alpha, in 2019.

What you will be responsible for

• Having strong industry knowledge across multiple asset classes and navigating the CRD / Alpha eco-system while establishing relationships with internal supporting teams.
• Analyzing and evaluating requirements issues, providing product expertise and guidance during the post go-live journey.
• Educating customers on CRIMS methodologies and functionalities, advising on best practices for implementation and operation.
• Evaluating customer requirements for potential enhancements, documenting, and communicating product improvements.
• Maintaining a client issues list and providing status reports.
• Training users on existing workflows.
• Gathering requirements for new asset classes, security types, or business lines.

Document requirements

• Working with the Professional Services team to assign resources for deliverables.
• Contributing to software quality by communicating defects clearly, supporting defect resolution, and suggesting documentation improvements.

What we value

The ideal candidate will have experience implementing or supporting Front, Middle, or Back Office Investment Management systems, with strong industry knowledge across multiple asset classes, and at least 5 years of relevant experience in financial solutions support or implementation. Technical savvy, customer service skills, and the ability to manage multiple projects are essential.

Education & Preferred Qualifications

• A four-year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or CFA certification is a plus.
• 3 to 5+ years of experience in relevant roles.
• Willingness to travel as required by the client.

Additional Requirements

The ability to travel to client sites across the US and Canada, typically 30-50%, and work effectively remotely.

About State Street

State Street is a leading custodian bank, asset manager, and provider of financial services, with a history spanning over two centuries. We offer investment servicing, data & analytics, research & trading, and investment management services to institutional clients.

We strive to create a great work environment, with competitive benefits, flexible work programs, and development opportunities. Our commitment to diversity and social responsibility is fundamental, welcoming candidates from diverse backgrounds and supporting community engagement.

State Street is an equal opportunity employer.