Operations Analytics Lead

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Are you an experienced Operations Analytics Lead ready to make an incredible impact? Join our highly engaged and collaborative Member Services & Operations (MSO) team and help shape how we transform complex data into clear, actionable insights, improve processes, and create a more seamless and impactful member experience.

As the trusted expert behind our reporting and analytics capability, you'll lead the development of tools, systems, and insights that empower better decisions. Working closely with senior stakeholders and reporting to the Service Optimisation Manager, you'll connect the dots between complex data and operational excellence.

• Develop and implement dashboard reporting capability that turns complex data into actionable insights for the MSO team and our Administrator.
• Lead performance analytics to drive continuous improvement, service quality, and process optimisation.
• Ensure system integrity across MSO platforms, maintaining data accuracy and reliability.
• Deliver critical reporting including APRA and ASIC compliance, ensuring accuracy and timeliness.
• Develop financial and operational modelling to support business cases for initiatives.
• Identify trends and opportunities through operational and transactional analysis.
• Train and empower the team through self-service reporting capabilities and ongoing knowledge sharing.

• Extensive experience in a similar analytics operations lead role, ideally within superannuation or financial services.
• Strong background in handling operational data, incident management and complaint management process.
• Proven ability to develop and manage dashboards and reporting tools (Atlassian, Power BI and Excel).
• Experience in financial modelling, business case analysis, and data interpretation.
• A sharp eye for insights — you know how to translate complex data into meaningful actions.
• Excellent stakeholder engagement and communication skills (verbal, written and presentation).
• Knowledge of Agile methodologies, practices and ways of working.
• Tertiary qualifications in technology, data science, analytics, or a related field (certifications highly regarded).

• Leave for those moments that matter: up to 6 extra days at year end, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave.
• Your professional development matters: up to $5k per year for professional development and up to 8 days professional development leave, HESTA scholarships and access to premium learning tools.
• Your health and wellbeing matters: free annual flu shots and skin checks, social events, and an employee assistance program available 24/7.
• Your financial wellbeing matters: up to 15% super, financial planning support, end of year payment for Enterprise Agreement-covered employees, incentives for employee referrals, and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, people who are physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

If you require reasonable adjustments during your application or recruitment process, please reach out to a member of the Talent team at and we'll respond to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.

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