Service Support Officer

3 weeks ago

Ipswich, South Dakota, Australia Queensland Government Full time

Join to apply for the Service Support Officer role at Queensland Government

About Ipswich Intake Assessment And Service Connect

Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a positive and innovative team that collectively works towards shared outcomes? If yes, then Ipswich Intake, Assessment and Service Connect (IIASC) is the place for you.

Your contribution

The Service Support Officer (SCAN) coordinates the effective functioning of teams within the SCAN System.

Key Duties And Responsibilities
  • Coordination of the functioning of the SCAN Assessment and Management (AM) Team for effective and professional discussion and recommendations and to effectively manage the process of referral, discussion, recommendation and review.
  • Provide a multi-agency forum to ensure greater flexibility to effectively case manage the protective needs of children in a broader range of communities, including remote and Indigenous communities.
  • Provision of advice, consultancy and support to the SCAN AM team and to SCAN Community Implementation (CI) Team convenors.
  • Advise SCAN AM Team members about the preparation of written material for SCAN Team meetings and develop and maintain record and review systems consistent with statutory requirements.
  • Contribute to the development and delivery of training programs of the SCAN System operations and practice standards, operational guidelines and review of the SCAN System functionality.
  • Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Applications to remain current for 12 months.

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Government Administration

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