Senior Dynamics 365 CE Functional Consultant

4 weeks ago

Melbourne, Victoria, Australia at Full time
Senior Dynamics 365 CE Functional Consultant

Dynamics 365 CE Functional Consultant – Major Transformation

Join a values-driven organisation undergoing a large-scale digital transformation

  • Work on a high-impact CRM and automation program
  • Full-time permanent role with long-term growth
  • Flexible hybrid working | Melbourne CBD or South-Eastern Suburbs
Are you an experienced Microsoft Dynamics 365 Functional Consultant looking for your next long-term challenge? Do you want to work on a major CRM and business automation transformation while contributing to an organisation that genuinely values its people and community impact?

Our client is a highly regarded membership-based education provider with a national presence. They are embarking on a strategic transformation journey to modernise how they engage with members, manage operations, and deliver services across their organisation.

As a Dynamics 365 Functional Consultant, you will play a key role in delivering scalable, people-focused solutions using Microsoft Dynamics 365 CE, the Power Platform, and next-generation tools like Copilot and Azure AI.

What You'll Be Working On
  • Designing, configuring, and optimising solutions across D365 CE (Sales, Service, Marketing, and Contact Centre)
  • Supporting the delivery of AI-enabled tools and case management workflows
  • Leading workshops with business stakeholders to gather requirements and translate them into functional specifications
  • Collaborating with solution architects, analysts, developers, and business teams to deliver seamless user experiences
  • Assisting with data migration from legacy platforms into D365
  • Contributing to testing, training, and change management initiatives
  • Supporting system performance, data integrity, and platform security
  • Helping embed Agile delivery and DevOps practices across the solution lifecycle
The Tech You'll Use
  • Microsoft Dynamics 365 CE (Sales, Service, Marketing, Contact Centre)
  • Power Platform (Power Apps, Power Automate, Power BI)
  • Microsoft Copilot and Azure AI
  • Azure DevOps and API-based integrations
  • Agile and user-centric delivery frameworks
What We're Looking For
  • Proven experience delivering functional solutions in Microsoft Dynamics 365 CE
  • Strong understanding of CRM workflows, process automation, and data models
  • Experience with Power Platform tools and integration patterns
  • Excellent stakeholder engagement and documentation skills
  • Background in education, not-for-profit, or membership-based industries is a plus (but not required)
  • Familiarity with compliance frameworks and secure data handling practices
  • Australian Citizenship or Permanent Residency required
  • Microsoft certifications highly regarded
Why You'll Love It
  • You'll be part of a transformation team delivering real change
  • You'll work in a flexible hybrid environment with supportive leadership
  • You'll have the opportunity to explore AI and automation in a meaningful, real-world setting
  • You'll contribute to a purpose-driven organisation that values trust, collaboration, and empowerment
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