Accounts Team Leader

3 days ago

Adelaide, South Australia at Full time
Overview

Pulse Anaesthetics provides specialised anaesthetic services focusing on safety, precision, and patient care. Housed in a heritage building near Hutt Street in Adelaide CBD, their team collaborates closely with hospitals and medical practitioners to ensure seamless anaesthesia management while upholding exceptional standards of care. As a benefits-driven organisation, Pulse Anaesthetics prioritises its employees, fostering a supportive workplace with exceptional staff practices.

About the Role

The Accounts Team Leader will provide guidance, instruction, and leadership to their team while overseeing the accounts administration function of Pulse Anaesthetics. This role is essential to ensuring accurate, efficient, and compliant financial operations, while maintaining excellent service to patients, anaesthetists, surgeons, and third-party providers. Acting as a key point of contact for both staff and doctors, the Accounts Team Leader plays an important role in supporting workflows, managing reporting requirements, and contributing to a collaborative and high-performing team culture.

Responsibilities
  • Oversee management of aged debtors and collections
  • Liaise with doctors and Collection Agencies regarding outstanding accounts
  • Process doctors' billings and manage MediTrust alerts
  • Liaise with patients to provide cost information post-surgery and ensure timely payment
  • Manage onboarding of new doctors, including health fund registrations and provider numbers
  • Oversee maintenance, reconciliation, and investigations within the MediTrust system
  • Process banking, transfers, and refunds via MediTrust and oversee accounts receivable
  • Support with Medicare, health funds, Workcover and other third-party queries
  • Act as a key contact point for team members' and doctors' queries
  • Monitor team KPIs and assist in achieving outcomes
  • Provide regular communication, guidance, and training to staff
  • Manage departmental workflow, processes, and reporting requirements
  • Liaise with the General Manager regarding performance, improvements, conflict resolution, and team development
Skills & Experience
  • Previous experience in accounts, billing, or customer finance
  • Knowledge of Medicare, health funds, and the healthcare system
  • Strong organisational and time-management skills, with the ability to prioritise workloads
  • Demonstrated ability to lead by example, motivate, and inspire a team
  • Competency in Excel and working with data entry platforms
  • Excellent communication skills and a proactive, solution-focused approach
  • High attention to detail and ability to maintain confidentiality
  • Prior experience working with KPIs and reporting requirements
  • Formal qualifications in leadership (or equivalent experience/demonstrated skills)
Benefits
  • Wellbeing Program: Monthly activities during and after hours
  • Performance Bonuses: Annual reviews linked to rewards
  • Salary Reviews: Competitive annual salary adjustments
  • Recognition: Celebrate individual and team achievements
  • Team Events: Regular bonding activities and workshops
  • Emotional Intelligence: Bi-monthly development workshops
  • Annual Winery Day: Exclusive staff and doctor event
  • Fun Culture: Supportive, inclusive, and vibrant team spirit
  • Monthly Socials: End-of-month drinks with staff and doctors
How to Apply

Click APPLY to submit your application, including a cover letter and CV, in one document in Microsoft Word only. Applications can be addressed to Megan Nicholson or Tanisha Connelly quoting reference number JO-2509-11102. Telephone enquiries are welcome at (08) 8100 8877.


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