Customer Technical Architect

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, enabling our employees to do the best work of their careers.

This position is located in Sydney, Australia. Our office is in the Sydney CBD, near Town Hall and Hyde Park. Our Centers of Energy worldwide serve as hubs to accelerate productivity, inspire creativity, and foster connection and celebration. Teams coordinate their time in these centers to suit their work preferences.

Learn more about life at LogicMonitor on our Careers Page.

What You'll Do:

LogicMonitor's LM Envision platform, powered by AI, provides modern enterprises with operational visibility and predictive insights across IT stacks, enhancing employee and customer experiences. AI and Machine Learning are integrated throughout the platform to improve efficiency, reduce alert fatigue, predict trends proactively, and support enterprise growth and transformation.

Our customers value LogicMonitor for unifying cloud and traditional IT views, reflected in low churn, expansion, and new customer references. We are proud to have the highest Net Promoter Score among IT Infrastructure Management providers and to be recognized as a Great Place To Work and one of BuiltIn's Best Places to Work for seven consecutive years.

Customer Technical Architects are customer-centric thought leaders and evangelists. They ensure the success of Customer Experience and Sales by removing technical barriers and enabling customers to maximize the use of LogicMonitor products and features.

Key Responsibilities:

• Assist customers, prospects, and internal teams with best practices for product use tailored to their unique situations and goals.
• Provide technical enablement, introducing new features and products, and demonstrating their application within customer environments to drive positive outcomes.
• Collaborate with Sales, Customer Success, Professional Services, and Product teams to share technical expertise, tools, and frameworks that address common customer challenges outside current product and service scopes.
• Translate customer and prospect requests into actionable insights with clear business outcomes for Product and Engineering teams to prioritize.
• Develop and deliver engaging technical training curricula, working with the training team to accelerate internal and customer onboarding and value realization.

What You'll Need:

• Bachelor's degree or equivalent practical experience
• 5+ years in a similar technical role
• Extensive experience in IT Infrastructure and/or software development, focusing on Compute, Storage, Databases, Networking, Application Services, Big Data, or distributed computing
• Experience with virtualization, cloud-native architectures, containerization, observability, or DevOps
• Understanding of systems, data flows, and information within enterprise environments
• Experience with API-based solutions
• Excellent communication skills in English, both oral and written
• Strong technical writing abilities
• Exceptional troubleshooting skills and adaptability to new tools
• Significant Linux and/or Windows/Network administration experience
• Willingness to travel for onsite training and evangelism
• Ability to work effectively in a distributed team
• Public speaking and presentation skills

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LogicMonitor is an Equal Opportunity Employer

We believe innovation flourishes when everyone is heard and empowered. We are committed to diversity and creating an inclusive environment where all employees can thrive. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We strive to provide an accessible and inclusive experience for all candidates. If you need accommodations during the application or interview process, please submit a request via our Accommodation Request Form.