Facilities Operations Centre

6 days ago

Sydney, New South Wales, Australia Buscojobs Full time
Job Description

We are hiring a Desktop Support Technician in Sydney, Australia.

Excis is a global IT support leader, driven by innovation and collaboration. We're seeking a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Our company serves clients in over 190 countries, with 6,000+ engineers and 200+ enterprise clients.

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You'll Do:
  • Provide onsite and remote support for Windows and Apple devices, including IMAC tasks and troubleshooting across multiple platforms, supporting executive/VIP users.
  • Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  • Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents. Assist with walk-up support and new hire onboarding.
Requirements:
  • Minimum 3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  • Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  • Excellent customer service, communication, organization, multitasking, and documentation skills.
  • Preferred: Australian citizen/PR/Valid work permit with at least 12 months before expiry.
  • Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Benefits:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Sydney, Australia, and be at the forefront of IT support excellence

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