Assistant Practice Manager

At The Headache, Neck & Jaw Clinic, we are leaders in our field, exclusively treating Head, Neck, Jaw & Vestibular conditions. We have an outstanding reputation among health professionals for being the best at what we do

We have 7 clinic locations: Nundah, Greenslopes, North Lakes, Taringa, Capalaba, Brisbane City, and Southport (Gold Coast). We are a team of 22 Physiotherapists and 14 admin support staff, passionate about our work, supporting continual improvement, and encouraging the development of a dynamic career within our field.

We value high standards of patient treatment and care, problem-solving abilities, and exceptional communication. Most importantly, we value our staff. We are looking for the right person to join our team and fit in well with our work-family. We love what we do here and have created a culture that is vibrant and fun, whilst upholding professional standards.

About the opportunity:

We are seeking an Assistant Practice Manager to support the Practice Manager in overseeing clinic operations across all sites.

This full-time position (38 hours/week) requires working hours Monday-Friday between 7am-6pm. Flexibility to travel to all clinic locations at different times is essential.

You will work closely with the Practice Manager and team to ensure excellent service delivery, requiring a dynamic, active thinker with good business insights and adaptability.

Role responsibilities:

• Provide overall day-to-day management with reception assistance when required
• Admin tasks and support
• Practitioner support and diary management
• Reconcile accounts & daily sales invoices using Xero
• Payroll backup using Employment Hero
• Coordinate rosters and leave
• Recruitment, training, and induction of new admin staff
• Induction of new practitioners (HR/Admin)
• Supervise ordering and purchasing of consumables and stock supplies
• liaise with suppliers, service providers, and third parties
• Ensure practice facilities are maintained, including equipment and cleaning
• Maintain knowledge of and comply with legislation and regulations such as OH&S, Work Cover, Awards, Private Health Funds, Medicare, and Privacy Act
• Coordinate professional development sessions for practitioners

About You:

The ideal candidate will possess:

• A positive attitude and professional presentation
• Helpful and team-oriented mindset
• Punctuality and reliability
• Flexibility and adaptability
• Calmness under pressure
• Organizational and prioritization skills
• Ability to build rapport easily
• Self-motivation
• Experience in Allied Health or Medical administration preferred
• Qualifications relevant to health, business, or management desirable

To succeed in this role, you will demonstrate:

• Extensive administrative background
• High-level management and leadership skills
• Effective communication and strong written skills
• Team player attitude
• Experience managing a medium to large team
• Excellent time management and organizational skills, with ability to multitask and meet deadlines
• Ability to recruit, train, and supervise staff across multiple sites
• Training in Cliniko, Xero, and Employment Hero will be provided

If you are ready to take the next step in your career, click the Apply button now to submit your application

Salary, number of applicants, skills match

Your application will include responses to questions such as:

• Eligibility to work in Australia
• Years of experience as an Assistant Practice Manager
• Payroll experience
• Experience in administration
• Experience with Xero
• Customer service experience
• People management experience
• Experience with medical practice management software

For any concerns about the authenticity of this job ad, please include relevant details when reporting.

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