Customer Support Manager

4 days ago

Melbourne, Victoria, Australia Opal Aged Care Full time

Surrey Hills Gardens Care Community, 9-17 Broughton Road, Surrey Hills, Victoria, Australia

About the Role

We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Surrey Hills Gardens Care Community.

What's on Offer
  • Remuneration: Attractive base salary + 12% Superannuation
Why Choose Opal?
  • True work-life balance— Stable Monday to Friday hours, no weekends
  • Career development— through our Opal HealthCare Academy
  • Leadership pathways— Grow your career in a supportive, values-led environment
  • Paid parental leave— Industry-leading policy for primary and non-primary carers
  • $5,000 referral bonuses— for bringing a friend onboard
  • National secondment opportunities— to grow your career while exploring new locations
  • Sector-leading systems & innovation
What You'll Do
  • Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
  • Lead and inspire a team to deliver exceptional administrative and customer support services.
  • Build lasting, trusting relationships with residents, families, and key community partners.
  • Ensure our care community is a welcoming environment and a hub of connection.
  • Manage the efficient day-to-day operations of our administration function.
What You'll Need
  • Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
  • Proven leadership skills with experience coaching and mentoring a team
  • Exceptional communication skills with a genuine passion for helping people
  • An organised, empathetic nature with the ability to manage sensitive conversations

Lead with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.

Surrey Hills Gardens Care Community, 9-17 Broughton Road, Surrey Hills, Victoria, Australia


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