Operations Manager

Wild Bush Luxury forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees to do what they do best – deliver extraordinary experiences.

Wild Bush Luxury immerses you into the exotic landscape of the stunning Flinders Rangers. Arkaba is recognised as one of the most beautiful outback properties in the Country, with its rich Aboriginal history going back thousands of years and a geological history that dates back to hundreds of millions of years. Immerse yourself in the story of the ancient landscapes and relax under the stars. Offering down to earth, yet attentive level of service, our team of hosts and guides are passionate about the area and its wildlife. A truly magical experience all round.

You are a natural leader who is hands-on and detail-oriented, with strong time management and customer service skills. With a background in hospitality management, you bring experience in administrative tasks, auditing, and maintaining high standards of work to ensure guests enjoy a premium experience. Passionate about the beauty of Australia, particularly the outback, you are seeking a unique opportunity that goes beyond the traditional 9-to-5, offering something truly special and memorable.

As the Lodge Manager, you will oversee all day-to-day aspects of the lodge, from managing field guides and lodge teams to engaging with our support teams based in Sydney. This is a hands-on role where you will work closely with your team, providing leadership and support while fostering strong relationships with both local and remote communities. Together with your team, you will deliver an exceptional experience for all who visit our grounds, with a particular focus on exceeding the expectations of our high-end guests.

• Ensure every guest has a memorable and personalised experience by setting and maintaining exceptional service standards throughout their stay.
• Collaborate with the Head Chef in the delivery of food experiences and development of connection-to-country food experiences.
• Work closely with the Head Guide to develop and refine guided experiences that deepen guests' connection to the unique environment.
• Maximise profitability through management of operational costs, generation of customer loyalty, and efficient management of Arkaba's operational budget and capital expenditure.
• Provide strong leadership through coaching, mentoring, and regular performance reviews to foster professional growth and team engagement.
• Manage the recruitment, training, and retention of a high-performing team, ensuring alignment with Arkaba's commitment to excellence and conservation values while fostering a culture of continuous improvement and accountability.
• Ensure the safety of guests and staff through strong procedures and risk management.
• Manage communication channels at Arkaba through meetings and individual staff engagement.
• Oversee the maintenance of Arkaba's facilities and equipment to ensure a high standard of operation and presentation.
• Act as the face of Arkaba by meeting and greeting guests, engaging in guided activities as needed, hosting dinners, and addressing any guest concerns to ensure satisfaction.
• Complete the duties of the On-Call Manager for any guest requests, staff needs or emergencies after hours. Manage the On-Call Manager roster around your RDOs.
• Ensure that all lodge equipment and vehicles are up to standard and maintained as per internal policy and procedures.
• Oversee conservation projects at Arkaba in conjunction with the Conservation officer and wider team.
• Coordination of 4Cs sustainability programs at Arkaba.

• Experience in supervisory role within tourism/hospitality sector
• Exceptional hospitality skills
• Good computer skills, comfortable using finance and reservations systems
• Effective verbal communications skills, with good time management and organisation skills
• SA Diver accreditation or willingness to gain one
• Experience living and working in remote location highly desirable

• Competitive Remuneration
• Employee Discounts across all Experience Co products
• Accommodation and food allowance provided
• Career Progression and growth opportunities
• EAP services

Don't miss out on joining a leading company that welcomes innovated ideas and is dedicated to providing quality services. If you are ready to escape the ordinary, apply now.

• How many years' experience do you have as an operations manager?
• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• Do you have a current Australian driver's licence?
• Do you have experience in administration?
• How many years of recruitment experience do you have?
• How many years of auditing experience do you have?

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