Web Content Specialist

Help shape how communities access essential information.

Upanup is looking for a content-focused team member with 2–4 years of experience working on websites or digital platforms. This early-career role is ideal for someone who's detail-oriented, tech-comfortable, and excited to work hands-on with content — editing, formatting, migrating, and helping shape how information is structured and presented across client websites.

As a digital solutions provider for local governments and utilities, we build smart, user-friendly platforms that improve access to essential information. In this role, you'll help plan and refine content structures, improve site navigation, and ensure that important information is clear, consistent, and easy to find. You'll be part of a collaborative, supportive team where your work makes a real difference in how people interact with their communities online.

Job Description

As a Web Content Specialist at Upanup, you will assist with the following tasks:

• Migrate and format website content in an organized and efficient manner.
• Collaborate with project teams to understand user journeys and shape effective content strategies, including information architecture planning.
• Provide clear, professional editing and copywriting tailored to a range of audiences and platforms.
• Lead and support training sessions to help clients create and manage digital content confidently.
• Conduct and present findings from content strategy activities like card sorting and tree testing.
• Develop and share key project deliverables such as sitemaps, content audits, governance guides, migration plans, and content models.
• Work closely with UX/UI designers, developers, and strategists to ensure cohesive, user-focused solutions.
• Report to Upanup's User Experience Director, who will guide task priorities and project direction.

Requirements

• This is an early-career role, suitable for someone looking to grow their skills across a range of content tasks.
• Previous experience working with websites or digital content (2–4 years) required.
• A post-secondary degree or diploma in communications, writing, or a related field.
• Hands-on experience with content strategy tasks such as content audits and sitemap planning.
• Familiarity with content management systems like Drupal or WordPress.
• Strong skills in organizing, writing, editing, and formatting content for digital platforms.
• Bonus points for accessibility knowledge and any agency or freelance experience.

What You Can Expect

• A permanent, full-time position with a starting salary of $55,000 to $60,000, based on your experience.
• Three weeks of paid vacation, plus a comprehensive health benefits package starting after three months.
• A supportive hybrid work model: during your first three months, you'll work on-site full-time to get fully onboarded. After that, you'll join our hybrid framework, which currently includes working in the office on Tuesdays and Thursdays at minimum.

How to Apply

To apply, please fill out the form below to submit your resume and a personalized cover letter that includes:

• A link to examples of your live content work
• A brief explanation of why you're excited to join Upanup
• A few thoughts on how your unique skills and experience make you a strong fit for this role

Please note: Applications without a personalized cover letter will not be considered.

We're Committed to Equity and Inclusion

At Upanup, we believe that diversity strengthens our team and fuels innovation. We are committed to building an inclusive workplace where individuals of all backgrounds, identities, and experiences are valued and supported.

This position is open only to candidates located in or near Victoria, BC.

What we offer

• An opportunity to make a difference in the lives of people through a variety of web solutions
• A healthy work environment based on core values of integrity, quality, efficiency, progress and friendliness
• Ability to collaborate with an experienced team on solutions that tens of thousands of people use each day
• An opportunity to grow in your career through professional development
• Be part of a growing independent business where you'll have open lines of communication with people in all levels and roles

Perks of working at Upanup

• Flexible hybrid framework
• New office spaces in great locations
• Paid wellness days
• Three weeks paid vacation to start
• Monthly social events
• Complementary office snacks and drinks
• iPhone and Macbook Pro for work and personal use

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