Service Manager

2 weeks ago

Melbourne, Victoria, Australia Hitachi Construction Machinery Co., Ltd. Full time

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

The Opportunity

We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Dandenong branch and reporting to the Victorian Branch Manager, you will ensure top-quality service delivery to our customers while meeting safety, operational, and financial targets.

Your responsibilities will also include:

  • Oversee daily operations of HCA Service staff, ensuring optimal use of labour resources.
  • Collaborate with internal teams and external stakeholders on customer needs, machine performance, product quality, workmanship, and warranty matters.
  • Promote and enforce strict WHS compliance among employees and contractors, fostering a strong safety-first culture.
  • Drive the financial performance of the Service department, achieving key targets such as WIP and profit margins.
  • Manage warranty expenses, ensure timely recovery, and maintain accurate reporting.
  • Build and maintain strong working relationships with customers, peers, and other departments, leading regular team meetings to boost morale and provide coaching to achieve departmental goals and KPIs.

As the ideal candidate, you will have:

  • The ability to engage and lead a team of dedicated and talented service staff to achieve business objectives
  • Track record of successfully managing operations within a comparable environment
  • Demonstrated safety focus with a strong understanding of WHS principles
  • Acommitment to enhancing relationships with customers, peers and the community
  • Relevant tertiary and/or trade qualifications are highly regarded

Hitachi Benefits - What's in it for you?

  • Rewarding Salary Package: Competitive base salary + car allowance and the opportunity to earn bi-annual bonuses
  • Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
  • Culture: Supportive management who value your input in finding new and improved ways to achieving success
  • Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
  • Employee Referral Program: Successfully refer a friend and earn cash
  • Paid Parental Leave Company Policy
  • Career Progression: Ongoing professional development through Hitachi's industry-recognized training programs and leadership courses.

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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