Event Cinemas Darwin

21 hours ago

Darwin, Northern Territory, Australia Event hospitality & entertainment Limited Full time
Event Cinemas Darwin - F&B Supervisor (Maternity Leave Contract)

BCC Cinemas Casuarina, Casuarina, Northern Territory, Australia

Event Cinemas Palmerston, Palmerston City, Northern Territory, Australia

Posted Sunday 13 July 2025 at 2:30 pm | Expires Wednesday 30 July 2025 at 2:29 pm

Title: Cinema Employee Level 3

Position Overview:

  • This position covers both Darwin locations at BCC Cinemas Casuarina and Event Cinemas Palmerston.
  • Requires competence in Levels 1 and 2.
  • Provides supervision and assists with training for levels 1 and 2 within a designated area.
  • Supervises 4 or more level 1 and 2 employees.
  • Acts as a team leader responsible for coordinating, organizing, and allocating work, materials, and equipment efficiently.
  • Uses knowledge and skills to solve problems at this level.
  • Works according to complex instructions and procedures, and is responsible for the work undertaken.
  • Delivers high-quality customer service while supporting the operation of the entertainment complex.
  • May include a team member with Bio-Box training (Level 2) and competence as a Bio-Box Operator.

Our Vision is to lead in creating immersive experiences and properties that stand out from the ordinary.

Our Purpose is to improve the day for ourselves, each other, our group, customers, and communities through living our values of empowerment, possibilities, and community.

Our Goals

  • Grow revenue above market levels
  • Transform our business

Our Values

  • Empowerment: We make it happen
  • Possibilities: We evolve and innovate
  • Community: We make the connection

Cinema Worker Level 3 Key Accountabilities

In addition to Level 1 and 2 responsibilities, a Level 3 team member is accountable for:

  • Customer Service: Consistently deliver exceptional service, handle feedback promptly, and ensure a positive experience.
  • Supervision & Training: Supervise and support Level 1 and 2 staff, providing clear direction and coaching.
  • Task Allocation: Efficiently assign tasks to team members to ensure timely completion.
  • Campaign Participation: Contribute to cinema campaigns and promotional activities.
  • Operational Procedures: Oversee opening and closing procedures, ensuring security and systematic transition.
  • Safety & Compliance: Follow fire, emergency, and safety protocols diligently.
  • Cash Handling & Administration: Support cash procedures, accuracy, and financial protocols.
  • Content & Equipment Management: Monitor projection and audio equipment, manage content delivery, and support maintenance.

KPI's

  • Customer feedback and NPS results
  • Cash handling competence
  • Food and beverage quality and timeliness
  • Stock variances within guidelines
  • Achievement of company targets
  • Effective team coaching and leadership

Skills and Experience

  • Minimum 6 months experience at Level 2
  • Basic Math and English proficiency
  • Competence across FOH departments and cash handling
  • Leadership qualities

Behavioural Capabilities

  • Customer-focused mindset
  • Team-oriented approach
  • Leadership and coaching skills
  • Effective communication
  • Decisiveness
  • High work standards
  • Professional appearance
  • Commitment to safety policies
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