Member Experience Coordinator

3 weeks ago

Brisbane, Queensland, Australia The CEO Institute Full time

1 day ago Be among the first 25 applicants

Flexible Hours | Leadership-Focused Organisation | Brisbane (16 hrs/week, Tues–Fri)

Are you someone who enjoys helping people, thrives on variety, and likes to make things run smoothly? Do you love working with senior professionals and enjoy the energy of events and planning? This role could be your perfect fit.

At The CEO Institute, we connect and support executive leaders across Australia through peer advisory groups and professional development. We believe no leader should walk alone, and this role plays a key part in making that experience feel seamless and meaningful.

We're looking for a Member Experience Coordinator to support our State Director and Member Services Manager with event delivery, member engagement, and admin support.

The role is 16 hours per week, spread across Tuesday to Friday (some early starts to set up rooms and greet members and occasional evening events).

What You'll Do

  • Support Events & Meetings: Coordinate venues, catering and logistics for monthly executive events. Be the go-to for smooth, professional experiences.
  • Keep Things Running: Manage admin and member records, assist with communications, and help us continuously improve how we operate.
  • Member Support: Welcome new members, support their experience, and maintain regular engagement with our high-calibre network.
  • Sales & Growth Support: Assist with identifying potential members and contributing to membership development activities.

What We're Looking For

  • Customer service mindset — you enjoy helping people and solving problems on the go.
  • Confident communicator — in writing and in person, with senior professionals.
  • Experience in admin, events, hospitality, customer service or a member-based organisation.
  • Strong skills in Microsoft Office and CRM/database systems.
  • Organised, adaptable, and detail-focused — you like ticking things off a list.
  • Someone who's a proactive self starter, reliable, and enjoys both teamwork and independence.

A current driver's licence and access to a vehicle are essential (you'll be reimbursed for event-related travel). Parking spot available at our office.

Why Join Us?

  • Flexible, part-time role that gives you the support you need to balance your career with things that make your life richer – such as family, health and doing the things you love
  • Collaborative and inclusive team culture
  • Impactful work with business leaders
  • Opportunity for professional development
  • Access to rewards and discounts through our benefits partner
  • Discounted health insurance through our corporate partner

Interested?

Apply now online — we'd love to hear from you.

(Please note: We won't be accepting agency applications.)

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typePart-time
Job function
  • Job functionAdministrative, Project Management, and Customer Service
  • IndustriesProfessional Training and Coaching

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