Support Worker

time left to apply End Date: September 18, 2025 (22 days left to apply)

job requisition id JR104833

• $69,960 + super + NFP salary packaging benefits
• Permanent Full Time Contract
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose .

Our Integrated Homelessness Supported Accommodation Program (IHSAP), known locally as "Batten Road," is a collaborative model that brings together specialist supports to assist individuals and families who are experiencing, or at risk of, homelessness. Mission Australia delivers client engagement and case coordination services to residents of the facility, using a collaborative and holistic case management approach designed to help clients access and engage with specialist services, including Mental Health, Alcohol and Other Drugs (AOD), Specialist Family Support, domestic violence, and homelessness services. This approach supports clients to work through their individual challenges with coordinated, wraparound care.

This vital program will provide safe and secure accommodation across 137 rooms for over 400 people sleeping rough in the Darwin area and will provide appropriate referrals to specialist supports.

This is an on-site position, based in Darwin. As a Support Worker, you will provide holistic and trauma-informed support to our residents. By maintaining a safe and nurturing environment, you will contribute to the positive outcomes aligned with the service contracts and core values of Mission Australia. Your dedication and compassion will be instrumental in helping these individuals and families navigate the challenges they face and build a brighter future.

Your Key Responsibilities

• Build and maintain positive, respectful relationships with clients.
• Support clients to meet their basic needs in a culturally safe and compassionate way.
• Provide practical assistance, including transport and continuous monitoring, to ensure client safety and well-being.
• Actively advocate on behalf of clients to ensure access to appropriate services, building their capacity.
• Collaborate with team members to deliver consistent and coordinated support.
• Ensure client outcomes are achieved by following best practice approaches and service protocols.
• Complete required administrative tasks accurately and on time.

Requirementsfor Success

• Previous experience in a similar role within homelessness, human services or mental health.
• Strong MS Office skills and willingness to learn new systems.
• Effective written and verbal communication skills.
• Understanding of Aboriginal cultural protocols and the ability to build respectful relationships.
• Ability to remain calm, resilient and adaptable when supporting clients with complex needs, including AOD use and trauma.
• Strong time management skills and ability to manage competing priorities.
• Current First Aid & CPR Certificate
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay )
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

To be considered for this opportunity, click 'apply' and send your application today

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.

Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.