Director Of Operations

3 weeks ago

Sydney, New South Wales, Australia Travel Trade Recruitment Full time
Director Of Operations - Travel (BD5618VPOO) Sydney CBD, Sydney, Australia

Salary: AUD200000 - AUD250000 per annum + Super

A global leader in travel services is seeking a highly skilled Director of Operations to oversee and drive performance. The ideal candidate will be an experienced executive capable of leading a large, cross-functional team and ensuring high-quality, timely responses to client needs, even in high-pressure situations.

Role Overview
The Director of Operations is responsible for end-to-end operational excellence in handling client requests, solving logistics challenges, and ensuring that all client service level agreements (SLAs) are met or exceeded. This includes managing strategic initiatives, overseeing critical contingency planning, and collaborating with other regional leaders to maintain and improve operational standards. This is an ideal position for a results-driven individual with a strong background in client relations, leadership, and operational problem-solving.

Key Responsibilities

  1. Operational Leadership: Oversee operational performance and be the primary escalation point for complex issues, including unexpected disruptions and delays.
  2. Client Relations: Build and maintain client relationships, with a strong customer-first focus; serve as the main escalation contact for client inquiries.
  3. Strategic Initiative Management: Align operational strategies with business needs, monitoring and optimizing Key Performance Indicators (KPIs) to ensure consistent, high-quality service.
  4. Contingency Planning: Lead and execute effective contingency plans for operational disruptions to minimize impact on service delivery.
  5. Team Development: Mentor and guide a diverse team, including Managers, Supervisors, and various operational support roles.
  6. Continuous Improvement: Regularly review and recommend improvements to streamline processes and enhance the daily operational plan.
  7. Collaboration: Work closely with other vertical leads and senior management to share insights, discuss issues, and coordinate responses for operational efficiency.

Qualifications

  1. Experience: Extensive experience in operational leadership within the travel industry. Experience working closely with airlines and accommodation suppliers is a plus.
  2. Leadership: Proven ability to lead large, geographically dispersed teams and drive performance excellence.
  3. Client-Focused: Strong background in client relationship management, with a commitment to providing courteous and professional service.
  4. Problem-Solving: Strong analytical and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
  5. Technical Skills: Advanced knowledge of Microsoft Office, particularly Excel.
  6. Communication: Excellent verbal and written communication skills.

Flexibility in schedule may be required to meet business needs. If you're a proactive leader with a proven track record in operations, we encourage you to apply

Salary & Benefits
Competitive compensation package, including a comprehensive benefits package and opportunities for professional growth within a global organization.

INTERESTED:
To apply for the role of Director of Operations please contact Bree on 02 9119 8744, email your resume to bree@traveltraderecruitment.com.au or click 'Apply Now'

#J-18808-Ljbffr

  • Director Of Operations

    6 days ago

    Sydney, New South Wales, Australia Director File Full time

    Director of Operations - New South Wales 1 day ago Job Title: Senior Director Position Description At our boutique firm, we pride ourselves on delivering exceptional service quality.As a Senior Director, you will be responsible for driving business growth through effective client relationship management and leadership.Expertise Our team excels in providing...

  • Operations Manager

    5 days ago

    Sydney, New South Wales, Australia Director File Full time

    We are seeking a highly experienced Senior Director to drive business growth through effective client relationship management and leadership at Director File. The ideal candidate will possess at least 12-15 years of experience working with diverse clients, including individuals, businesses, and small-medium enterprises.Key Responsibilities:Drive business...

  • Strategic Partnerships Director

    1 day ago

    Sydney, New South Wales, Australia Operations Limited Full time

    Job DescriptionAt Operations Limited, we are seeking a highly skilled Strategic Partnerships Manager to join our team. As a key member of our sales and business development department, you will play a vital role in driving revenue growth and building strategic brand solutions.About the RoleThe Strategic Partnerships Manager is responsible for developing and...

  • Director of Consumer Engagement

    5 days ago

    Sydney, New South Wales, Australia Operations Limited Full time

    Key ResponsibilitiesThe Senior Marketing Executive will be responsible for developing and executing national consumer marketing plans and creative campaigns for news properties and programs. This includes:Collaborating with the Head of Marketing- News and Sport in developing national consumer marketing plans and creative campaigns for news properties and...

  • Director of Operations

    3 minutes ago

    Sydney, New South Wales, Australia Catapult Consulting Full time

    Director of Operations - Facilities ManagementWe are partnering with a leading player in the facilities management sector to find a talented Director of Operations to oversee their operations across multiple states (NSW, VIC, QLD). Reporting directly to the Chief Executive Officer, you will provide inspirational leadership and strategic direction to the...

  • Director of Operations

    7 hours ago

    Sydney, New South Wales, Australia Goodstart Early Learning Full time

    About Our OpportunityWe are seeking a highly skilled and experienced leader to join our centre as the Assistant Director. This is an exciting opportunity for someone who is passionate about early childhood education and eager to make meaningful contributions to our team.In this role, you will be responsible for supporting the Centre Director in the...

  • Prosecutor Advocate Manager

    4 days ago

    Sydney, New South Wales, Australia Director of Public Prosecution Full time

    Key ResponsibilitiesAs a Senior Federal Prosecutor, your key responsibilities will include:Leading and managing prosecution teams to achieve optimal results;Providing expert legal advice to the Director and partner agencies;Utilizing cutting-edge technology to assess briefs of evidence and frame criminal charges;Exercising judgment to make legal decisions...

  • Strategic Operations Director

    5 days ago

    Sydney, New South Wales, Australia Oceanic Consulting Group Full time

    We are a leading risk advisory firm committed to delivering innovative solutions and exceptional client experiences. Our company has a strong presence in the market and a dedicated team, continuing to grow and evolve in a fast-paced industry.This role requires a hands-on leader who can structure and optimise processes while scaling the organisation towards a...

  • Strategic Operations Director

    1 day ago

    Sydney, New South Wales, Australia ClearCompany Full time

    About ClearCompany: We are a leading risk advisory firm committed to delivering innovative solutions and exceptional client experiences. Our strong presence in the market and dedicated team enable us to grow and evolve in a fast-paced industry.Job Overview:This role requires a hands-on leader who can structure and optimise processes while scaling our...

  • Office Operations Director

    3 days ago

    Sydney, New South Wales, Australia Domain Group Full time

    An experienced Office Operations Director is required to lead our office management team.Main Responsibilities:Develop and implement office policies and proceduresLead a team of administrative staff to achieve office goalsCollaborate with stakeholders to ensure effective office operationsWe foster a culture of equity, diversity, and inclusion in our...

  • Operations Control Director

    5 days ago

    Sydney, New South Wales, Australia Qantas Full time

    Job DescriptionThe Operations Control Director is responsible for the strategic leadership and operational management of our operations control function. You will lead a team of direct reports to achieve operational excellence and customer satisfaction.Your key responsibilities will include:Developing and implementing strategies to improve operational...

  • Operations Director

    7 hours ago

    Sydney, New South Wales, Australia ANC Delivers Full time

    At ANC Delivers, we are seeking a seasoned professional to assume the role of Operations Director. This key position involves leading our delivery experience and allocation teams on a national level.This individual will be responsible for ensuring smooth execution of daily delivery operations, optimising resource allocation, and maintaining the highest...

  • director of operations

    7 minutes ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    Company DescriptionThe 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.The hotel has 109 rooms on six floors and will feature event and meeting areas, a...

  • director of operations

    2 minutes ago

    Sydney, New South Wales, Australia Ennismore Full time

    The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.The hotel has 109 rooms on six floors and will feature event and meeting areas, a Levantine restaurant, a...

  • Executive Director of Research Operations

    6 days ago

    Sydney, New South Wales, Australia University Of New South Wales Full time

    About Our CentreOur centre is a world-leader in research that positively impacts alcohol and other drug use and related harms. We have been Australia's leading research centre in the sector for over 35 years, generating high-quality evidence across an array of fields that directly influences harm reduction in diverse populations internationally.Why This Role...

  • Federal Prosecutor Lead

    4 days ago

    Sydney, New South Wales, Australia Director of Public Prosecution Full time

    About the RoleAs a Senior Federal Prosecutor, you will be responsible for leading and managing prosecution teams across various practice groups. Your expertise in criminal law and litigation will drive prosecution outcomes and provide legal advice to the Director and partner agencies.You will work closely with internal and external stakeholders to build...

  • Strategic Operations Director for Research Excellence

    7 days ago

    Sydney, New South Wales, Australia University Of New South Wales Full time

    As the Centre Manager at the National Drug and Alcohol Research Centre, you will play a pivotal role in providing leadership and effective management of the Centre. Reporting to the Director, NDARC, your responsibilities will include developing operational and strategic plans, liaising with industry partner organisations, and managing administrative...

  • Operations Excellence Director

    7 hours ago

    Sydney, New South Wales, Australia Amazon Full time

    About the PositionWe are seeking a seasoned Operations Excellence Director to lead our logistics operations in Australia. You will be responsible for developing and implementing strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.This is a critical role that requires strong leadership skills, analytical thinking, and...

  • IT Operations Director

    7 days ago

    Sydney, New South Wales, Australia Optiver Full time

    We're seeking a highly skilled and experienced IT professional to join our team as an IT Operations Director. In this role, you'll be responsible for building, managing and supporting our complex international LAN/WAN & security environment.Your key responsibilities will include:Supporting end-to-end infrastructure deployments in Asia Pacific data...

  • Customer Service and Operations Director

    7 hours ago

    Sydney, New South Wales, Australia Arthur J. Gallagher & Co. (AJG) Full time

    Customer Service and Operations Director Job DescriptionGallagher Bassett is seeking a Customer Service and Operations Director to join our team. This role will involve managing the day-to-day operations of our Travel Claims team and providing leadership and guidance to staff members.The successful candidate will have a minimum of five years' experience in...