Operions Manager

Join the senior executive team of an Award Winning Xero Bookkeeping Partner of the Year. Fully flexible remote based role - work from home. Become part of an innovative business leading the industry as a Platinum Xero partner. Join a business that is growing and having fun while doing it.

If you're looking for a new opportunity that combines your operational leadership skills and commercial business instinct working with wonderful clients at the forefront of the industry, this might be the perfect opportunity for you.

We are on the hunt for someone with proven experience in client management and operational management in public practice with the right personality fit. We're talking about managing service delivery across our growing client base of expanding mid-size companies. Our preference is for this role to be either full time or part time across 5 days to suit the right candidate, and we will offer flexibility for the right person.

At Diverse Business Consultants we are a fully remote team of 33 (100% onshore) providing Xero bookkeeping and cloud consulting services to businesses throughout Australia. We are proud of our status as Xero Platinum Partners and have an enviable client base with some really cool thriving businesses.

We are on a fast growth trajectory and are therefore looking for an experienced Operations Manager to drive service delivery excellence with our 5 Team Leaders and the corresponding bookkeeping teams. This role reports directly to the CEO and you will be a trusted and influential member of the executive team.

The position can be either full time or part time across 5 days (30 hours) to suit the right candidate. We are proud of our flexible working environment and welcome innovative discussions on arrangements that get the job done AND bring an epic person to our team.

We are looking for a strong people leader who thrives with responsibility and bringing people together to solve problems through to resolution. You'll be a positive energetic solutions focused person who is passionate about small business, cloud bookkeeping and loves to take the lead and show initiative.

As a member of our leadership team, your ideas will be valued and you'll have opportunities to thrive and grow as we continue to expand.

• Service Delivery Excellence
• Manage client relationships, ensuring timely, high-quality service delivery
• Hold full responsibility for workflow, capacity planning and scheduling work across 5 bookkeeping teams
• Ensure client deadlines are met and quality standards maintained
• Directly manage and develop team of 6-7 Team Leaders
• Manage team WIP, productivity, budgets and workflow schedules
• Provide mentoring, technical guidance and support to lift team performance
• Operations & Continuous Improvement
• Lead continuous improvement projects (automation, process documentation, software rollouts)
• Monitor KPIs, track performance, and support management decision-making
• Ensure compliance with professional standards and practice obligations

Essential attributes

• Minimum 2 years operational management experience in professional services (accounting/bookkeeping preferred)
• Proven leadership experience with team management, workflow coordination and staff development
• Strong experience in client management and service delivery
• Excellent organisational skills and attention to detail
• Strong communication, delegation and problem-solving abilities
• Commercial acumen with a track record of improving revenue drivers (WIP, billing, efficiency)
• Strong working knowledge of Xero and proficiency with business technology including GSuite, Zoom, Hubdoc, Dext, Xero Practice Manager
• BAS Agent registered
• Experience managing a remote team

In exchange for your dedication to our business and clients, you\'ll receive an above market salary, dynamic team benefits (including an annual retreat), ongoing training and a supportive, fun place to work.

Check out our website and socials to get a feel for our business personality.

To express your interest, please email your answers to the following questions and your CV to us via Seek or at info@diversebc.com.au :

• Tell us about your operations management experience and why you\'ve chosen this as your passion
• Outline your team leadership experience and approach to managing and developing people
• Tell us about your Xero experience and skill level
• What are you looking for in your next workplace?
• This role can be Full Time or Part Time (5 days per week). What suits you and why?
• What are your salary expectations?
• What is your notice period and availability to start?
• What else would you like us to know about your amazingness?

Thank you for taking the time to apply. Every application will be acknowledged and we\'ll be back in touch as soon as possible to let you know if you\'ve been selected for a zoom interview